Haynes Furniture

Rose S 

on BBB

a month ago

Thursday, July 31, 2025 My mother recently purchased a ************** frame from Haynes on ************The salesman was patient as my mother, who has some mobility limitations, tried different mattresses and I asked ALOT of questions. He was also helpful. When we entered the store, an associate helped us with the door & with the wheelchair, which was, to our *************** was supplied by Haynes. ****** was patient & friendly as well during the check-out process. My only disappointment was when leaving the store, after maki... read more

Rebecca L 

on BBB

a year ago

We bought a "leather" sofa from Haynes. We asked if it was real leather, not manufactured leather and we were told "real leather". It has been 11 months and we have cracks and holes in the sofa. It is not real leather. We bought the warranty. It is not covered under the warranty because it is "wear and tear". I asked if it was normal wear and tear for a sofa to develop holes after 11 months, and they would not answer.Stay away from Haynes. Their furniture will wear out in less than 1 year. The warranty will not cover the dam... read more

Karen O 

on BBB

a year ago

I wish I could post zero stars. We bought a recliner with push button recline. It had a one year warranty. We declined the extended warranty feeling like if there was a problem we would know within a year. Six months later, still in warranty, the switch has stopped functioning. They want to charge us $100 to check it out because we did not purchase the extended warranty. They made no mention of this when we purchased the chair. Totally underhanded. We will be moving soon and had planned on returning to them. Absolutely not. ... read more

winfred h 

on BBB

a year ago

Purchased a sofa sectional in May . Delivery was very professional. I noted a crease in the sofa, as well as a gap in section between arm rest. Called to send out a technician. He took sofa apart and tried to fix the sag and was successful. He attempted to fixt he gap and finally told my wife that this gap is standard. If i would have known that they wouldn't stand totally by the product i would have purchased elsewhere. I am disappointed because after promising my wife a supervisor would call, that call never happened. So I... read more

SJ P 

on BBB

a year ago

Purchased a mattress last July & a lounge chair in July of 2023. The mattress has developed a weakness that does not support my weight, the chair makes noises when changing positions. Haynes sent person to check my complaints and acknowledged that the mattress has a weakness, but the manufacturers warranty wont cover because the weakness doesnt meet the metrics that the manufacturer say are needed to have the warranty to replace or refund. I was told that Haynes even though I paid them for the mattress hands are tyied. I was... read more

SALIM O 

on BBB

a year ago

On October 22, 2023, we spent a little over $5500 at the dump store located in ************, **. We bought 3 bedrooms sets, one king ********* and one queen ********* It turns out that the queen ******** has a defect that the store themselves recognise it and offered a replacement with picking up the defective ********* We went visited 3 different stores in the area for an alternative replacement but nothing was fitting our budget and we asked for a refund or store credit. They accepted to give us a store credit but they don... read more

Joyce W 

on BBB

a year ago

Terrible customer relations. I purchased a leather recliner from Haynes on ***************************************************** and one arm on the reclining was defective. Within the first days I owned it, I noticed that one of the arms on the chair was dangling. I called Haynes and they sent a repairman out to fix it. However it was never repaired properly.. I contacted Haynes quite a few times after that and asked them to correct the problem. Each time they told me that they would get back to me but almost never did. Some... read more

Rachel Y 

on BBB

2 years ago

My fianc and I ordered a couch, bed set, dresser, and table with chairs and a bench at the beginning of May. We were told that everything would be in by June 16. We were in the process of moving so we rented a uhaul for June 16 so that we could move everything at once. We called the day before and were told the couch was not in but would be in the next week. We asked that they transfer it to a store closer to where we would be moving. They said they would and we called that store the next week and were told the couch was out... read more

sharon d 

on BBB

2 years ago

I filed a warranty claim on an adjustable bed frame 2 months ago and have not received an email, phone call, or text from ANYONE after 2 months. I even contacted Haynes directly because I thought they might have some concern about a CUSTOMER who had a broken bed and not getting any help with their claim. but no, ******* did not care. we got they adjustable bed frame for medical reasons and it has been broken for 2 months and NODBODY cares. All I want is a refund for the cost of the adjustable bed frame and the 10 extended wa... read more