David H. Birley on Amazon
6 years ago
09/11/2015, 05:16 AM
You might want to wait until the documentation gets better before investing in this
It hurts to give this item three stars. The reason is that the product does fabulous things to the sound from our 32" Sony flat screen TV, but the manual for the sound bar and other documentation does not tell me how to use it. I assume that the folks from Sony will read this, and so I hope they will contact me.
Let me deal first with the actual sound. I will give it six out of a possible five for the sound. We have been cranking up the sound on the unassisted TV often all the way to 50 just to be able to hear clearly from across the room -- some 8 feet with no external interference noise. With the sound bar we can set it to a number as low as 8 or 10 and hear clearly. I have a musical background of sorts. I was a Folk Singer in the 1960s, and followed that by singing in Regional Opera choruses for 28 years. Growing up, music was always in my home, my father took me to symphony concerts and operas, and through all of that I developed an appreciation for the sound of music. This sound bar has returned the kind of quality of sound, especially of music, to a level I can truly enjoy.
That is the good news,. Now the bad, and Sony, if you're reading this, please get in touch with me right away. If this can be fixed satisfactorily, I will change my review to the five stars I want to give it.
The sound bar comes with a quick install paper that is well written (in English, French and Spanish), and getting it installed and up and working was very easy. The problem is that the remote control, that appears to be essential, is totally lacking in any kind of helpful documentation. There is an intimidating 48 page book included with 16 pages each for the three languages, but, while it carries on about hooking the bar up to all kinds of things including bluetooth systems, there is no illustration of the remote, no explanation of the several buttons on it. A little trial and error got me up and running, but I am basically baffled about how to take advantage of its built in features.
But wait! It gets worse. There is no phone number in the booklet, not on any of the other papers included with the unit. I went to Google, found what appeared to be the site to call, called it, and at 6:30 pm on a Friday the recorded voice directed me to a non toll-free number to call essentially for "after hours service". I called that number and the recording directed me to a website that I still had listed from my Google search.
So, folks, I really hate to do this, but I am going to advise that you hold off on investing in one of these systems until the documentation problem is resolved. I have no doubt that Sony can fix it, and when they do I will happily give them back their two missing stars!