Deliver smart
interactions across
every touchpoint.

The single customer interactions software for your
team to connect with leads and customers through
texting, live chat and bulk messaging.

With Birdeye Interactions we’re able to do everything in one spot, from
texting patients for reminders to replying to reviews. It’s amazing!Dr. Albert Teague, Teague Chiropractic Office Dr Albert Teague

webchat

Turn chats into revenue

Convert more website visitors into customers.
Engage visitors immediately with live chat, or save
time by auto-responding with Robin, our chatbot.

All customer
interactions in one
Unified Inbox

Never miss another chat, review, survey or referral.
Now every customer interaction lives in a single
place, right in your inbox — ready for you to
respond to.

Never miss a customer
call

Answer calls without picking up the phone. Engage
callers immediately by texting answers to
frequently asked questions in their voicemails.

It's more fun with a team

Achieve more as a team. Assign messages to
different teams, answer questions faster, or close a
sale without missing a beat.

Turn physical meetings
into virtual
engagements

Interact with your customers face-to-face, no
matter how far away you may be.

Your business wins when you
interact with customers

3x higher conversion

Reviews requested via text message vs reviews requested via email.

95% of messages are read

Texts have a 99% open rate. 95% of those texts are read within 5 minutes.

10x faster than calling

Text messaging is the new standard for quick and easy communication.

Mass Texting

The modern way to
deliver content to all
your customers

Send or schedule text messages to a large
number of customers at once and handle
responses from one centralized place.

Make your
landline textable

Send and receive text messages using your
existing business landline number.

1 (800) 497 9292

I need a blow dry this Saturday. Is Lena available?Yes she is! Would you prefer morning, afternoon or evening?Afternoon at 4pm would be great!You’re confirmed! See you at 4pm!

Powerful alone. Unstoppable together.

Birdeye is the only comprehensive platform for customer experience that offers a range of products that scale
with your business. Check out our other products that work well with Interactions.

Webchat

Turn your website visitors into your customers. Respond faster and get more leads with webchat.

Learn more

Inbox

All businesses have a phone and email. But it's time to add another. Business texting is the new essential.

Learn more

Start growing with Birdeye today

Watch Demo BOOK A TIME

Resources

CASE STUDY

Brockport Smiles

300 More Reviews and Better Patient Interactions with Birdeye

Webinar

Help Your Clients Drive Growth with Interactions

How you can leverage Birdeye Interactions to manage communications from multiple channels in a single place

Watch Now

CASE STUDY

The Gutter Guys

Business texting: drives 35% business, with less rescheduling and more repeat customers

See all resources

Home / Interactions

Deliver smart interactions across every touchpoint.

Turn chats into revenue

All customer interactions in one Unified Inbox

Never miss a customer call

It's more fun with a team

Turn physical meetings into virtual engagements

Your business wins when you interact with customers

The modern way to deliver content to all your customers

Make your landline textable