InteractionsDeliver smart
interactions across
every touchpoint.
The single customer interactions software for your
team to connect with leads and customers through
texting, live chat and bulk messaging.
With BirdEye Interactions we’re able to do everything in one spot, fromDr. Albert Teague, Teague Chiropractic Office
texting patients for reminders to replying to reviews. It’s amazing!
Turn chats into revenue
Convert more website visitors into customers.
Engage visitors immediately with live chat, or save
time by auto-responding with Robin, our chatbot.
70% of customers prefer to message with businessesThe Washington Post
All customer
interactions in one place
One central tool for interacting with customers via
text, Facebook Messenger and Webchat.
Never miss a customer
call
Answer calls without picking up the phone. Engage
callers immediately by texting answers to
frequently asked questions in their voicemails.
It's more fun with a team
Achieve more as a team. Assign messages to
different teams, anwer questions faster, or close a
sale without missing a beat.
Turn physical meetings
into virtual
engagements
Interact with your customers face-to-face, no
matter how far away you may be.
Your business wins when you
interact with customers
Reviews requested via text message vs review requested via email.
Texts have a 99% open rate. 95% of those texts are read within 5 minutes.
Text messaging is the new standard for quick and easy communication.
The modern way to
deliver content to all
your customers
Send or schedule text messages to a large
number of customers at once and handle
responses from one centralized place.
Make your
landline textable
Send and receive text messages using your
existing business landline number.
BirdEye is the only comprehensive platform for customer experience that offers a range of products that scale
with your business. Check out our other products that work well with Interactions.
Turn your website visitors into your customers. Respond faster and get more leads with webchat.
Learn moreAll businesses have a phone and email. But it's time to add another. Business texting is the new essential.
Learn more