Interactions Features

Built feature-by-feature with one goal in mind —
help your team make the cash register ring.

ListingsLivechatChat with web visitors while they're on your website. The highest level of customer service for prospects and existing customers.
Sales chatAdd a widget to key sales pages and assign a team member to answer web visitor questions that lead to them becoming a customer.
Service chatAdd a widget to key service pages and assign a team member to answer web customer questions that puts a smile on their face.
ChatbotLet Robin the chatbot immediately respond to customers for basic questions without interrupting your team's focus on other tasks.
Webchat Icon BigWebchatWorks with Livechat and Chatbot to make three different ways to engage website visitors and capture contact information.Have a look at Webchat
Lead CaptureWeb visitors provide name and phone number with their message.
Lead ReportingAll leads from webchat, text message, and Facebook Messenger are captured on a single report.
Chat WidgetThe friendly website greeter that connects web visitors with the right people within your business.
Multi-location WidgetThe widget when you have one website and more than one location or brand.
Multi-website WidgetThe chat widget when you have multiple websites supporting multiple brands or locations.
Customizable WidgetsTune your widget to support your company's brand and voice. Tailor almost every detail.
Widget CodeTake the snippet of code and add your widget anywhere you can insert code - blogs, help pages, and microsites.
Webchat AvatarsMake web chat more approachable by adding a face and name for your business.
Auto-replySend a message when your team is out-of-office or just busy. Add some bling with rich media - images or emoji.
Messenger Icon BidInboxThe combined power of a single inbox and modern customer communication platform for web chat, text messaging, and Facebook Messenger.Check out Inbox
Business TextingStats tell us your customers prefer texting and many of your employees, too. This makes it a legit business tool.
Landline TextingLet your customers text your landline number. And your business can send texts from that number, too.
Facebook MessagingDirect messages from the world's most popular messaging app into Inbox, giving your team a unifed messaging experience.
TemplatesSave time and optimize response rates by creating predefined responses for common questions or actions in your workflows.
AttachmentsSometimes words aren't enough. So attach images, emojis, GIFs, PDFs and documents to do the talking.
Internal NotesYour whole team gains deeper understanding than conversation text alone can provide by adding private notes to conversations.
Assign MessagesWhen there is a team member more qualified to respond to a customer, pass the conversation to the expert.
Close MessagesKeep your eye on the most important customer conversations by closing and archiving conversations as they are resolved,
NotificationsEach time a customer sends you a message get a desktop chime, Google Chrome and BirdEye mobile app notification.
Contacts ListWeb chat and Facebook Messenger leads are added automatically. Integrate your CRM for a comprehensive list.
Visual Customer JourneyThrough communication history, make each customer's unique journey easy to see and understand.
Integrate Contacts from CRMImport contacts from your CRM and/or upload manually. Then use the full power of BirdEye to execute your communication strategy.
Custom Filter ViewsAlways get the view of conversations you need. Create, save, and apply the filters important to you.
Mass TextMass Text MessagingSend up to 200 text messages at a time. Quickly get customer attention and responses.
Send PromotionsPromotions are a key marketing tool for businesses. And mass text messaging makes it easier to get response.
AnnouncementsWhen the doctor is out sick, or the office needs to close early — a mass text message is the best way to let customers know.
CampaignsCampaignsTriggered, recurring, and mass — setup campaigns that help deliver business results
Review RequestsIncrease reviews on sites that matter to you by automating the process to request customer reviews.
Triggered MessagesAutomatically send messages based on rules you define for lead generation or customer engagement.
eMail CampaignsWhen you don't have a phone number, want more space, or formality — trigger or schedule emails to engage prospects and customers.
SchedulingSchedule a campaign for real-time sends or define a specific time and date when it should be sent.
Audience GroupsEnhance the effectiveness of your campaigns by grouping your contacts into target audiences based on important criteria.
TemplatesSave time and optimize response rates by creating predefined campaing messaging to generate desired customer actions.
Campaign Insights ReportingKnow and measure each campaign's performance. Sent, seen, and reply rates. Data also appears in each customer's journey page.
Integrations IconIntegrationsAutomatically import your data and make BirdEye even more productiveReview our Integrations
Facebook MessengerMake Inbox even more powerful for your team by integrating messages from the world's most popular messaging app.
CRM IntegrationsOver 1,000 different software systems supported to make certain you can use the full power of BirdEye to execute your communication strategy.
Mobile AppMobile AppTake Inbox wherever you, and your team, need to be
App IosApp Android
Team ApproachWork together wherever your team may be — on the sales floor, at a desk, seeing patients, or in the field.
Full Featured InboxThe ability to do all the things our desktop inbox can do, from your phone. Start a conversation on desktop and finish on your phone.
Push NotificationsQuickly get notified when new customer messages hit your inbox.
Native builds for iOS & AndriodTo make certain it preforms the way it’s supposed to on your phone, we have two teams dedicated to building the right experience.

Nothing gives you more confidence than converted leads
and happy customers