Johnson & Johnson Heating & Air Conditioning | Heating & Air Conditioning/HVAC at 124 Reliance Rd - Martinsburg WV - Reviews - Photos - Phone Number

Johnson & Johnson Heating & Air Conditioning

83 reviews
Heating & Air Conditioning/HVAC
 124 Reliance Rd, Martinsburg, WV 25403US

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(304) 263-8008

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83 reviews
1 review has no rating
  • 45 reviews4.9
  • 26 reviews5.0
  • 6 reviews4.8
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5on Facebook, Jul 02, 2018
Had a heat pump replaced and the guys couldn't have been more professional. Surprised me how fast they got the unit replaced. Both were very open to answering any questions I had. Then a few weeks later, they had a guy come out for a QC and a general inspection of the work their guys did.

Will be signing up for seasonal inspections\maintenance checks of my systems in the coming days.
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5on Facebook, Jun 12, 2018
Very professional and prompt more »
5on Facebook, May 17, 2018
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5on Facebook, May 15, 2018
Highly recommend Johnson and Johnson. They have provided me with great service for many years. more »
5on Facebook, Apr 02, 2018
I had conflicting reports from another vendor about the state of health of my furnace. Based on a recommendation of a friend, I called J&J for an inspection. The arrived as scheduled, explained the unit status, performed a annual maintenance and assured me that the furnace had reliable service life remaining. The lead technician was also training an assistant explaining to both of us what he was doing and why. I am totally satisfied with the service received and will schedule my next annual with J&J. more »
Business Response:
Thank you Bill for the excellent review! We are so glad to hear about your positive experience with our technicians. We are so proud of the work they do and the exceptional customer service they provide.
5on Facebook, Mar 30, 2018
Johnson & Johnson just finished up their second major job at our house: a heat pump with all the trimmings: duct work, vents, etc. It’s working great; the crew is dependable and know what they’re doing.
In February, they installed a natural gas hot water system in our downstairs. It was also a beautiful job.
I can’t praise them enough!
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Business Response:
What a great review Sally! Thank you for providing input regarding your experience with Johnson & Johnson and our employees. We are ecstatic to receive your praises and positive feedback.
5on Facebook, Mar 15, 2018
We had this company install our first heat pump 17 years ago and now again for our new one. All of the employees we have dealt with have been extremely courteous and professional. They always answer our questions completely and always call back when they say they will. We would definitely recommend this company for any heating and air conditioning system. more »
Business Response:
Wow....17 years ago! Thank you for continuing to be part of the J&J family! We appreciate your business, loyalty, and feedback. At Johnson & Johnson we pride ourselves on superb customer service and mechanical aptitude and value the contact we make with our family members (customers). Thank you for the great review!
5on Facebook, Feb 21, 2018
We've had these guys out a few times now for repairs, maintenance, and then they added central a/c to our existing furnace system for us. They are friendly and knowledgeable no matter who shows up, and they always get the job done right. I would highly recommend these guys whether for routine work or a total system replacement. more »
on BirdEye, Feb 21, 2018
Everything went smoothly. Supervisor (Tod) just left and checked intallation, more »
Business Response:
Thank you for the review!
5on Facebook, Feb 12, 2018
I love the people that come out and do their jobs on point, they are professional and amazingly trained to look out and find the problem I had my HAVAC system replaced.


Thanks for knowing how to stomp other companies in this area that I won’t mention! You Rock J&J...
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5on BirdEye, Feb 02, 2018
Johnson & Johnson just completed a difficult 4-day installation of natural gas radiant heat in our 230-year old home! Travis stayed 12 hours yesterday, and 15 hours today to get it done.r />Quality work, done with great efficiency! more »
Business Response:
Thank you for the five star review Sally! Travis is an exceptional employee and one who accurately reflects the company in both his customer approach and mechanical skill. We are proud to call him our own! Thank you again for sharing your experience with Johnson & Johnson Heating and Air and welcome to the family!
5on Facebook, Dec 21, 2017
I have 2 heat pumps, one for the 2nd story and one for the first floor. Unfortunately, my upstairs heat pump went out. Johnson & Johnson scheduled the time to inspect the unit and they determined it had to be replaced. No time is a good time for a high dollar unity to go out but replacing the unit was our only option. They installed the unit and furnace at the estimated time. The employees are very courtesy, polite, and was always cognizance of their shoes when they had to enter the house from outside. They did a tremendous job of the installation. With any electronic equipment, anything can go bad. During a service check, they found that the sensor for the deicer was defective and needed to be replaced. They scheduled a tech to come out tomorrow to replace it. Just in time for all our family arriving for Christmas. Great Job!
Thank you, Johnson & Johnson for the timely work.
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Business Response:
Wow! Thank you David for such a great review! We truly value your feedback and are thrilled to learn about your excellent experience with Johnson & Johnson Heating and Air Conditioning.
5on Facebook, Dec 01, 2017
Wonderful company to deal with and great service. Love my new heat pump and central air conditioner. I highly recommend this company. I love it when I can deal with a local entrepreneur. Great financing options too. more »
Business Response:
Thank you Tamara for the 5 star review! We love that you are in love with your new heat pump! Thank you for choosing Johnson & Johnson and welcome to the family!
5on Facebook, Oct 23, 2017
I evaluated several HVAC contractors in greater Hedgesville area and elected Johnson. Process of recommendations were educational offered reasonable and upgrade plans - all helpful. Informed of several year included service, 10 yrs with lennox plus labor and JJ yearly plan. JJ slightly higher than some other companies yet degree of reliability, courtesy - elected JJ. One month in - excellent. They usually use, I believe the Nest wifi control - i wanted Honeywell ( highly recommended by CR) - this has been the best - recommend. The men who installed were courteous, efficient with follow up one month by Todd - all good. again...recommend. more »
Business Response:
WOW! Thank you Richard for the stellar review! We are pleased to hear about your exceptional experience with Johnson & Johnson Heating and Air. We certainly appreciate your willingness to recommend us and for providing such great feedback....welcome to the family!
5on Facebook, Oct 16, 2017
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5on Facebook, Sep 26, 2017
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5on Facebook, Sep 22, 2017
Always a great job and customer service. They are the best! more »
Business Response:
Thank you Mr. Crabtree for the AWESOME review!
5on Facebook, Aug 30, 2017
Very professional company. Knowledgeable staff and they make you feel comfortable with their work. Would recommend them to anyone. more »
Business Response:
Thank you for the stellar review! We certainly pride ourselves on comfort and professionalism.
5on Facebook, Aug 29, 2017
Johnson & Johnson provided excellent service. The workers were very friendly and informative. We are very pleased with our new units. more »
Business Response:
Thank you Paul for sharing your experience with us!
5on BirdEye, Jun 24, 2017
Great experience. Very professional. more »
Business Response:
Thank you!
5on BirdEye, Jun 21, 2017
Very courteous and efficient. Installers very patiently answered all my questions and addressed my concerns. Excellent service. more »
Business Response:
Thank you Terry for the great review!
5on Facebook, Jun 20, 2017
The staff of Johnson and Johnson provided excellent service and workmanship. I would not hesitate to recommend them in the future. more »
Business Response:
Thank you for the 5 star review and for sharing your Johnson & Johnson experience!
5on Facebook, Mar 29, 2017
They were very professional and knowledgeable about our heating issue. I would recommend them for your heating and ac problems. I will be using them for my home and have already told family and friends.

Danny jones
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Business Response:
First and foremost, we would like to thank you for your business. We would also like to thank you so much for taking the time to write a review....and a 5 star review at that! We are so pleased to hear about your positive experience with our team. Thanks Danny!
5on Facebook, Mar 03, 2017
My whole family has dealt with Johnson and Johnson for almost 5 years. That's 3 households. It's a shame that 5 stars is all you can give. They deserve much more. Anyone who gives less than 5 stars just proves you can't please everyone. Professional technicians, great office staff and a company that believes in integrity and honesty. I would not hesitate to recommend them. more »
Business Response:
Thank you Mr. Kamlowsky for such a stellar review! Customer satisfaction and good honest work is the foundation of our organization. Your feedback is very much appreciated. Thank you again for taking the time to write this review!
5on Facebook, Feb 28, 2017
I am completely satisfied with our new heating and air conditioning system. Everyone I've met with Johnson and Johnson have been responsive, competent, and friendly.
I won't hesitate
to recommend them. more »
Business Response:
Nancy, thank you for the stellar review! We appreciate your feed back and are delighted to hear about your positive experience with the company and staff.
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Google reviews summary

45 reviews


124 Reliance Rd, Martinsburg, WV 25403
Heating & Air Conditioning/HVAC
Today 8:00 am - 5:00 pm


Johnson & Johnson Heating & Air Conditioning, Inc. is a local heating and air conditioning contractor that has been serving the eastern panhandle of West Virginia for more than 20 years. We are also licensed to work in Pennsylvania, Maryland, and Virginia. Call us for all your residential and light commercial heating & A/C needsmore »

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