Johnson & Johnson Heating & Air Conditioning | Heating & Air Conditioning/HVAC at 124 Reliance Rd - Martinsburg WV - Reviews - Photos - Phone Number
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Johnson & Johnson Heating & Air Conditioning

4.9
54 reviews
(Heating & Air Conditioning/HVAC)
 124 Reliance Rd, Martinsburg, WV 25403US

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(304) 263-8008

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5on Google, Mar 30, 2016
Installers were friendly and curtious and seemed very knowledgable. Completed install when they said they would. Installers were able to answer all our questions and concerns. They also cleaned up all debris both inside and out. Jason ...MoreInstallers were friendly and curtious and seemed very knowledgable. Completed install when they said they would. Installers were able to answer all our questions and concerns. They also cleaned up all debris both inside and out. Jason and Todd (install managers) were great. Looking forward to warmer inside temps in winter and cooler in the summer. Our old hvac was 27 years old, glad we finally put it rest. Thank you guys. more »
Business Response:
Thank you Carolyn for the feedback! We are so pleased to hear about your positive experience with our company. Honestly, we should be thanking you for choosing us to do the installation of your heating and air conditioning unit!
5on Google, Apr 01, 2016
Johnson & Johnson did an excellent job. The work was more detail than expected but the whole crew pitched in to get it down in a timely manner. Two employees, Angelo & Dave came back after hours on the weekend to finish up. I would highly recommend them. more »
Business Response:
Thank you Mike for sharing your experience with us! We are ecstatic to hear how pleased you are with not only the company, but also our install guys!
5on Google, Mar 30, 2016
Installers were friendly and curtious and seemed very knowledgable. Completed install when they said they would. Installers were able to answer all our questions and concerns. They also cleaned up all debris both inside and out. Jason and Todd (install managers) were great. Looking forward to warmer inside temps in winter and cooler in the summer. Our old hvac was 27 years old, glad we finally put it rest. Thank you guys. more »
Business Response:
Thank you Carolyn for the feedback! We are so pleased to hear about your positive experience with our company. Honestly, we should be thanking you for choosing us to do the installation of your heating and air conditioning unit!
5on Google, Apr 03, 2017
Excellent work and customer friendly. more »
Business Response:
Thank you for the 5 star review April!
5on Facebook, Mar 29, 2017
They were very professional and knowledgeable about our heating issue. I would recommend them for your heating and ac problems. I will be using them for my home and have already told family and friends.

Danny jones
more »
Business Response:
First and foremost, we would like to thank you for your business. We would also like to thank you so much for taking the time to write a review....and a 5 star review at that! We are so pleased to hear about your positive experience with our team. Thanks Danny!
5on Facebook, Mar 03, 2017
My whole family has dealt with Johnson and Johnson for almost 5 years. That's 3 households. It's a shame that 5 stars is all you can give. They deserve much more. Anyone who gives less than 5 stars just proves you can't please everyone. Professional technicians, great office staff and a company that believes in integrity and honesty. I would not hesitate to recommend them. more »
Business Response:
Thank you Mr. Kamlowsky for such a stellar review! Customer satisfaction and good honest work is the foundation of our organization. Your feedback is very much appreciated. Thank you again for taking the time to write this review!
5on Facebook, Feb 28, 2017
I am completely satisfied with our new heating and air conditioning system. Everyone I've met with Johnson and Johnson have been responsive, competent, and friendly.
I won't hesitate
to recommend them. more »
Business Response:
Nancy, thank you for the stellar review! We appreciate your feed back and are delighted to hear about your positive experience with the company and staff.
5on Google, Feb 07, 2017
Very professional and efficient. more »
5on BirdEye, Feb 02, 2017
Johnson & Johnson kept their word on everything they said they were going to do. They gave me times and were there exactly when they told me. They were really great to work with. The installers were very polite and professional. They made me feel comfortable letting them into my home. I'm glad I made the decision to go with them. I had four different company's give estimates these guys were very competitive. It was the way I was treated that made the difference. Thank you guys for everything. more »
Business Response:
Thank you Anna for the awesome review! I am pleased to hear about your positive experience with our company and staff. We take a lot of pride in the customer service we provide for each individual and consider each customer a member of the Johnson & Johnson family. Again, thank you for your valued feedback and welcome to the family!
5on Google, Jan 26, 2017
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5on Google, Oct 06, 2016
Great job! Todd was wonderful! 5 Stars more »
Business Response:
Todd, Thanks for the positive feed back!
5on Google, Oct 06, 2016
best multi-split install ever! more »
Business Response:
Thank you for the 5 star review!
5on Google, Aug 19, 2016
Johnson and Johnson of Martinsburg did a great job on my mini split system and I look forward to doing business with them in the future, I would recommend them to my friends and family, Kevin of Glengary WV more »
5on Google, Aug 19, 2016
Good service and very courteous people. I would recommend them to all my friends. more »
5on Google, Aug 03, 2016
The crew that installed my HVAC system was terrific. They arrived when they said they would, they were very polite and courteous, answered all my questions, and left the site clean. more »
5on Google, Jul 25, 2016
We were changing out an old unit and J & J gave us a very good price. The installers were excellent and new there job.They were on time and completed as promised. They had to go through the house, up the stairs and through a finished room to get to the access to the attic, and all was done with great care. Our home was was left just as it was before they arrived. more »
Business Response:
Thank you Mr. Straight for the 5 star review! We truly value and appreciate your feedback!
5on Facebook, Jun 27, 2016
Thank You Johnson and Johnson for your speedy service, came into work today and our AC was not working. Chad came out and had us up and running in no time! more »
5on Facebook, Apr 06, 2016
The Staff is knowledgeable, professional and very through. A smooth transaction start to finish, I will most certainly be telling my friends about them. more »
5on Facebook, Mar 25, 2016
I'll start with my background, I have 18+yrs exp. and a master electrician, I can usually fix most mechanical issues in the home. In January 2016 the week of our biggest snow storm in years we started having trouble with one of my 10yo Trane heatpumps, we called a local 'big name' company to come have a look, which they did but left us with nothing fixed and an estimate that included parts that were marked up an outrageous amount ($400 for a $65 part online) and other parts ...
- Chris and Danielle Winpigler
See More I had tested and found working correctly. They also left us a quote for a new heatpump, imagine that. So we were still running emergency heat as I did more research on the problem we were having. What I found was something that company missed that actually would have justified buying a new heatpump. Time to start calling for quotes, Johnson & Johnson Heating and Air was the first that answered the phone with an actual person and didn't ask me to sit on hold immediately. They send Jason out within hours knowing we were on emergency, my wife was the one to meet with Jason, it makes my wife extremely uncomfortable to handle something she didn't know anything about but she told me Jason was professional, knowledgeable and trusting which goes a long way with both her and I. That same day we received our quote and after doing some research we found it to be an excellent price. We decided to upgrade a bit to more efficient heatpump, a new airhandler and a touchscreen Wi-Fi thermostat the to which I sent on a Sunday and Jason came up with the quote on the same day! I knew if this company's quality of work was anything like the customer service I was receiving we must have the best Lennox installer you can find right in our county. We scheduled to install and a couple days later the team from J&J that showed up to install was professional, courteous and knowledgeable headded by installation manager Todd White. We were back to running efficient heat and cooling in no time with no mess left behind. Then, Todd White came back a couple weeks later to check everything making sure all was still running as it should. We will be calling J&J for anything HVAC, even if we move I want their referral to either another great local company or maybe they will come to me! Lennox should be extremely proud to have an installer/dealer on their team with service at the level of Johnson & Johnson Heating and Air in Martinsburg, WV. The bottom line is customer service, honest people and honest prices. Thank you J&J of Martinsburg WV
more »
Business Response:
Thank you Chris for sharing your experience with us! We are beyond thrilled to hear about your positive experience with our company and staff. We truly value our customer's experience and feed back. However, we should thank you for choosing us as your go to heating and air conditioning contractor. Thanks again for your wonderful review!
5on Facebook, Mar 25, 2016
I'll start with my background, I have 18+yrs exp. and a master electrician, I can usually fix most mechanical issues in the home. In January 2016 the week of our biggest snow storm in years we started having trouble with one of my 10yo Trane heatpumps, we called a local 'big name' company to come have a look, which they did but left us with nothing fixed and an estimate that included parts that were marked up an outrageous amount ($400 for a $65 part online) and other parts I had tested and found working correctly. They also left us a quote for a new heatpump, imagine that. So we were still running emergency heat as I did more research on the problem we were having. What I found was something that company missed that actually would have justified buying a new heatpump. Time to start calling for quotes, Johnson & Johnson Heating and Air was the first that answered the phone with an actual person and didn't ask me to sit on hold immediately. They send Jason out within hours knowing we were on emergency, my wife was the one to meet with Jason, it makes my wife extremely uncomfortable to handle something she didn't know anything about but she told me Jason was professional, knowledgeable and trusting which goes a long way with both her and I. That same day we received our quote and after doing some research we found it to be an excellent price. We decided to upgrade a bit to more efficient heatpump, a new airhandler and a touchscreen Wi-Fi thermostat the to which I sent on a Sunday and Jason came up with the quote on the same day! I knew if this company's quality of work was anything like the customer service I was receiving we must have the best Lennox installer you can find right in our county. We scheduled to install and a couple days later the team from J&J that showed up to install was professional, courteous and knowledgeable headded by installation manager Todd White. We were back to running efficient heat and cooling in no time with no mess left behind. Then, Todd White came back a couple weeks later to check everything making sure all was still running as it should. We will be calling J&J for anything HVAC, even if we move I want their referral to either another great local company or maybe they will come to me! Lennox should be extremely proud to have an installer/dealer on their team with service at the level of Johnson & Johnson Heating and Air in Martinsburg, WV. The bottom line is customer service, honest people and honest prices. Thank you J&J of Martinsburg WV

- Chris and Danielle Winpigler
more »
5on Google, Mar 24, 2016
Great service with knowledgeable staff. more »
Business Response:
Thank you for the positive feedback John!
5on Yellow Pages, Mar 01, 2016
My husband and I received several quotes from local HVAC businesses, and decided to go with Johnson and Johnson in Martinsburg. We had an oil unit and a 30 year old central air unit. We wanted to upgrade to all electric heat pump since natural gas is not available in our neighborhood. I am beyond thrilled with the whole process. They were professional and courteous. The entire process from the initial call and estimate to the end of the installation was easy and no stress. I was expecting a lot more of a headache for us, but I was pleasantly surprised. The Lennox unit works beautifully, and the customer service that we received was wonderful. We've had the unit since Spring of 2015, and we have no complaints! They even checked in after a few months to see how things were going. Thanks Jason and all of your crew for a wonderful job! I've given out several referrals. We are extremely satisfied with our new system AND our much, much, much lower heating and cooling bills! more »
Business Response:
Wow Samantha...what a great review! We are thrilled that you've had such a wonderful experience with Johnson & Johnson, and are enjoying your new system! Thank you for taking the time to give us feedback, we truly appreciate it!
5on Yellow Pages, Mar 01, 2016
My husband and I received several quotes from local HVAC businesses, and decided to go with Johnson and Johnson in Martinsburg. We had an oil unit and a 30 year old central air unit. We wanted to upgrade to all electric heat pump since natural gas is not available in our neighborhood. I am beyond thrilled with the whole process. They were professional and courteous. The entire process from the initial call and estimate to the end of the installation was easy and no stress. I was expecting a lot more of a headache for us, but I was pleasantly surprised. The Lennox unit works beautifully, and the customer service that we received was wonderful. We've had the unit since Spring of 2015, and we have no complaints! They even checked in after a few months to see how things were going. Thanks Jason and all of your crew for a wonderful job! I've given out several referrals. We are extremely satisfied with our new system AND our much, much, much lower heating and cooling bills!More » more »
3.5on Yellow Pages, Mar 01, 2016
My husband and I received several quotes from local HVAC businesses, and decided to go with Johnson and Johnson in Martinsburg. We had an oil unit and a 30 year old central air unit. We wanted to upgrade to all electric heat pump since natural gas is not available in our neighborhood. I am beyond thrilled with the whole process. They were professional and courteous. The entire process from the initial call and estimate to the end of the installation was easy and no stress. I was expecting a lot more of a headache for us, but I was pleasantly surprised. The Lennox unit works beautifully, and the customer service that we received was wonderful. We've had the unit since Spring of 2015, and we have no complaints! They even checked in after a few months to see how things were going. Thanks Jason and all of your crew for a wonderful job! I've given out several referrals. We are extremely satisfied with our new system AND our much, much, much lower heating and cooling bills! more »
5on Superpages, Oct 29, 2013
Great job! more »
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124 Reliance Rd, Martinsburg, WV 25403
Heating & Air Conditioning/HVAC
Today 8:00 am - 5:00 pm

About

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Johnson & Johnson Heating & Air Conditioning, Inc. is a local heating and air conditioning contractor that has been serving the eastern panhandle of West Virginia for more than 20 years. We are also licensed to work in Pennsylvania, Maryland, and Virginia. Call us for all your residential and light commercial heating & A/C needsmore »

Review summary

5  52
4  1
3  1
2  
1  
4.9
54 reviews

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