On my quest to find quality dry cleaning service, I've tried at least fourteen (14) vendors around Manhattan. I've dealt with everything from missing clothing, damaged clothing, and surprise surcharges.
With unequivocal confidence, I can say that J's Cleaners is in a league of their own. From A to Z the service was professional, speedy and courteous. The undeniable impression is that J's Cleaners goes the extra mile to ensure customer satisfaction, whereas the vast majority of other vendors- simply don't care.
Lawrence, the gentleman who greeted me at the store, was attentive, patient and friendly. He wasn't rushing to take my order and get rid of me.
Although he gave me a very reasonable 3 day time frame (this was right before New Years), I was delightfully surprised that my clothes were delivered the very next day on a rush order initiated by J's Cleaners, as a courtesy. Not only quality were my clothes spotless and neatly folded on hangers, J's Cleaners again decided- as a courtesy- to fix minor defects on my clothes such as missing buttons.
While this may seem like a small gesture, after going through so much heartache with other vendors- it was a breath of fresh air.
Yet another pleasant surprise was that J's Cleaners sent me a text message to let me know exactly when the items were delivered (yes, delivery is included).
On top of that, J's Cleaners prices are more reasonable and competitive than most vendors. No 500% mark-up price here. In sum and substance, I couldn't be more grateful for their professionalism and dedication.
Dear J's Cleaners: In a better world, this is how every business should run. Thank you for demonstrating that you care about your customers. If your business model would spread like wildfire across this and other industries.... Bravo!
Thank you for the kind words, Abraham ! We are happy your experience at J's Cleaners went smoothly.