Dash aGinger (Chantilly, VA)
This is a review for the quote process and install process for a townhouse in Woodbridge that will be using NOVA Sprayfoam EcoFoam instead of the usual pink blow-in insulation with ridge vent. Andrew Hunter was the rep for my parents' neighbor and the neighbors gladly referred me to Andrew the day Katchmark was doing their insurance claim install on their home. Theirs was a huge job--many skylights, new roof, custom log home... The same day I called Andrew, he returned my call. I had already done the quote process with five other companies over the course of four months. All the others said, they don't work with insurance OR they gave me low quotes (that I learned later were upsold the day of install for way more $) OR they gave me retail quotes that were 2.5 times what the insurance company would pay.) To be fair, the insurance company won't pay for ALL new plywood on a hail claim. When I bought my place a year ago though, the inspector did not catch the cupping of the attic plywood under the roof and the poor, poor install by the previous owner that cause it. I needed ALL new plywood, all new shingles, and a guarantee from their shingle manufacturer that they would not void the manufacturer warranty if I used the EcoFoam. Nobody else could make that happen for a decent price. Andrew was very informative about great and very reasonably priced upgrades to an architectural shingle, explained cost cutting strategies so I had options, gave me a clear single page quote, set my expectations appropriately for day of install, and I was done within two weeks for less money AND with better materials than the other guys. The install crew was courteous, helpful when I had to move some plants, done in six hours/same day, and it looks great. Comparatively, Andrew and the Katchmark team made the process effortless from start to finish! Thank you, thank you, thank you!