Catherine Macdonald on Angies List
8 years ago
09/21/2012, 11:23 AM
I was very happy with Jonathan, he struck me as both personable and trustworthy, and was pleasant to deal with at the initial meeting. I was also very pleased with the installers, who were friendly, (mostly) neat, and did excellent work (even the city inspector commented on how good it was). However, like some other reviewers, I had a more mixed experience with office staff, and some small problems with communication related to that. My date of installation changed several times, at least once at the last minute. It wasn't too much of a problem for me because I am a teacher and have the summer off, however, it still makes scheduling other things difficult. It also took significantly longer than Jonathan had estimated. He said my job would be "rushed" because my old windows were unsafe (both in a storm and in terms of preventing someone from entering the house). As a single woman and a first-time homeowner, I really appreciated this. However, when I called a few weeks later to inquire about installation date, a member of the office staff said Jonathan would never have said it could be done in four weeks (he did) and that the windows hadn't been ordered yet--even though I had paid my deposit, permit was in hand, I had paid my second payment, etc. Part of the reason it was supposed to be done quickly was that the windows were all "stock" and didn't have to be manufactured to fit. They simply needed to be ordered and delivered from the manufacturer warehouse. My window installation ended up taking place several weeks after Jonathan had estimated. No one explained to me that the door installation would not take place at the same time, and it actually took a couple more weeks before the doors were installed. None of this was that big a problem for me, but I would have appreciated a bit more communication about what was happening and why. In at least one case they said they left a message for me which I never received, and one time when I called a member of the office staff was discourteous (I am not a difficult person in these situations, and I was not rude). It seems as though they are very busy and that (at least at the moment) things are a little disorganized there, with the right hand not always knowing what the left is doing. Because the school year had started, it became increasingly difficult to schedule an inspection, a problem I had hoped to avoid by getting the installation done before I went back to school (original installation was set for early-mid July, work took place early-mid August). However, Lourdes was lovely and helpful in finding a time to get the inspection done after the inspector didn't show up the first time. The work passed inspection with flying colors, the guy who did the finish work on the frames did an amazing job, and I am very happy with the new windows and doors, which are much more secure, look wonderful and keep the house significantly cooler. I would recommend ASP, however, if you are someone who will freak out if installation dates need to change or deadlines are not strictly met, this company may not be the right fit for you. Alternatively (and I would have done this if it weren't for the unsafe nature of my windows) I'd recommend having them do the work immediately after hurricane season, when I'd imagine the workload is lighter.
ASP replaced all of the windows and exterior doors in my house with high impact windows and doors--about 13 windows and three doors.