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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
No agradable Instalaciones y habitación muy sucia: baño, alfombre, closet. La alarma de detector de humo sonó muchas veces en la noche, no deja dormir. Cuando reservas no te dicen que el estacionamiento cuesta 45 dólares. Llegue a las 3 y me dijeron que aún no tenía habitaciones listas para entregar. Excelente ubicación
disappointed I did not like that I had to pay for parking. I've NEVER encountered a situation like that; very upset! ac working well.
Business response:
Thank you for your direct and genuine comments. We really appreciate your feedback. Rest assured we will be looking into the comment you have made about your experience with our staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your comments are taken seriously and we will take steps to make the guest experience even better. LQ Customer Care
Disappointing cobraban el aparcamiento aunque estuvieras hospedado en su hotel. El elevador muy caliente y viejo. Instalaciones con falta de mantenimiento
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
Didn’t know it was an extra 90 to just park You had to valet for 45 a night and the rooms are old and smelled like mildew Location
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care
Fair I didn’t like that you have to pay for parking and $50 a day at the Valley And there was no syrup for the waffles no tops for the coffee cup and it was 7 AM And when I went to pay for parking in the street downtown I came back and went to get breakfast and the valet but I did not have a room there Where in till the front desk and they told me that I couldn’t get through because it was only for people that stayed there So I had to show them my key card and explain to them that I went to pay parking and then came straight... read more
Business response:
Thank you for your direct and genuine comments. We really appreciate your feedback. Rest assured we will be looking into the comment you have made about your experience with our staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your comments are taken seriously and we will take steps to make the guest experience even better. LQ Customer Care
Bed is doable. Some Lights did not work in our room and there was blood smeared on the wall in the bathroom. Look like boogers mixed with blood. Something I did not want to see! The staff was very helpful!
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Overcharging for parking :(( It is pretty suspicious and irresponsible for this hotel to neglect mentioning it is $50 per night for parking. I had a stressful last day of my visit in Austin because I was trying to avoid paying $100 to park at this hotel for 2 nights. It is so dingy and not well managed. Front staff was taking a personal call on her earbuds when I checked in. AVOID THIS PLACE. I feel dumb for booking here. No!
Business response:
Thank you for your direct and genuine comments. We really appreciate your feedback. Rest assured we will be looking into the comment you have made about your experience with our staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your comments are taken seriously and we will take steps to make the guest experience even better. LQ Customer Care
Fair Hotel is old and rundown and in desperate need of a major face-lift... Close to downtown
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care
Very disappointing. Left a day early Walls crumbling. Elevator not working. Water leaking inside and outside. Black mold in bathroom. Outer doors from hallway to outside not locking. Carpets dirty. And more Beds clean and comfy. Good location
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,145 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.