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La Quinta Inn & Suites Houston Humble Atascocita
- Hospitality
- Humble, TX
About this business
Location details
6909 Atascocita Road, Humble, TX, 77346, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor Not much at all the room was hot and have a bad smell
Business response:
Dear Regina, Thank you for taking the time to provide this feedback. We apologize for the inconvenience and hope the resolutions the property provided were sufficient. We wish you the best in your future travels. Sincerely, Minal P. | Director of Operations
A little less this time. The hallways are smelly. Old, mildewy. I didn't like the breakfast this time, no omelets, no bagels on first day, had to ask for bread.🤔 Location for me is important to be as close to family as possible.
Business response:
Dear Christine, Thank you for taking the time to review your stay with us. Our apologies for the shortcomings you faced during your time with us. Rest assured we are doing everything we can to remedy the situation. Regarding breakfast, we do offer a rotating menu, so all items are not available every day of the week. Hopefully during your next stay, you'll get to enjoy your favorites. Sincerely, Minal P. | Director of Operations
Would not stay here again. We stayed on the second floor. The hallway has an overwhelming smell of mold. The room is very moist. We arrived very late at night and the person working the front desk was very nice.
Business response:
Dear Teri, Thank you for taking the time to write about your time with us. This is definitely not the experience we want you to have when staying with us and your feedback will allow us to improve our operation. Rest assured your comments will be shared with our team and we hope to see you during your future travels to our area so we can show you a much better stay. Minal P. | Director of Operations
Fair
Horrible This property is really outdated and smelled horrible. The air conditioner in both of our room were barely operating. There were rust spots although both rooms. Old carpet which smelled like it had been wet before and never completely dried. Paint coming off in both rooms. Very thin walls. Old carpet in the hallways again all smelled like old mildew. This by far was the worse La Quinta we have ever stayed in and we’ve been traveling for over 30 years. It is like nobody cares at the facility and are just out to take ... read more
Business response:
Dear Garrett, Thank you for taking the time to share your comments. Our property is currently undergoing a renovation and we sure do hope you will consider us in the future for a more satisfactory stay. Sincerely, Minal P. | Director of Operations
Fair The room and hallway were very musky smelling and felt damp in the room.
Did not stay was too bad The lights flickered from the time I walked in, The sheets had stains on them on both beds. Phone did not work. Definitely smells like smoking hotel as the hallways smelled terrible. I had to leave
Business response:
Dear Shanina, Thank you for taking the time to share about your recent experience with us. The shortcomings you experienced are not typical of our business practice, and definitely not part of the experience we want our guest’s to have. Your comments have been forwarded to the appropriate teams for immediate resolution. We appreciate your loyalty to our hotel and hope you will continue choosing us for your future stays so we can show you a better time. Sincerely, Minal P. | Director of Operations
Hotel has gone I didn't like the smells in the rooms, and outside of the hotel. Outside you can smell gas and sometimes other very foul smells. The inside of the rooms didn't have a pleasant smell at all. We had to move rooms 2 different times. The 1st room had a small sofa that was wet, and the room smelled old, wet, soggy, horrible. Very very uncomfortable!!!!! Room wasn't serviced with towels, or trash bags. Curtains wouldn't close. TV didn't work. The staff (except for 1 of the housekeepers) were pretty nice, and courteo... read more
Business response:
Dear Tawana, Thank you for taking the time to share about your recent experience with us. The shortcomings you experienced are not typical of our business practice, and definitely not part of the experience we want our guest’s to have. Your comments have been forwarded to the appropriate teams for immediate resolution. We appreciate your loyalty to our hotel and hope you will continue choosing us for your future stays so we can show you a better time. Sincerely, Minal P. | Director of Operations
Fair Tip sheets were stained. When requesting new sheets the new sheets were stained as well. So the front desk had to get some more sheets. One the third day the water was brown. So we weren't about to use the shower. Great customer service.
Frequently asked questions about La Quinta Inn & Suites Houston Humble Atascocita
How is La Quinta Inn & Suites Houston Humble Atascocita rated?
La Quinta Inn & Suites Houston Humble Atascocita has a 4.2 star rating with 2,153 reviews.
When is La Quinta Inn & Suites Houston Humble Atascocita open?
La Quinta Inn & Suites Houston Humble Atascocita is closed now. It will open tomorrow at 12:00 p.m.