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La Quinta Inn & Suites Houston Humble Atascocita
- Hospitality
- Humble, TX
About this business
Location details
6909 Atascocita Road, Humble, TX, 77346, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Rooms Need a Deep Cleaning The rooms weren't the cleanest, and the carpet had a strong mildew smell. The sofa in our 1st room had disgusting stains all over it. The staff was friendly and attempted to fix any issues I had. The continental breakfast is good and the location is close to good restaurants and stores.
Fair
Call the hotel for reservations Booking.com Never use booking.com sgain
I didn’t stay! Smells bad It smelled like mold on 2nd floor! I thought I was going to die! I requested a refund The front desk lady was nice
Business response:
Dear Tanya, Thank you for taking the time to share about your recent experience with us. The shortcomings you experienced are not typical of our business practice, and definitely not part of the experience we want our guest’s to have. Your comments have been forwarded to the appropriate teams for immediate resolution. We appreciate your loyalty to our hotel and hope you will continue choosing us for your future stays so we can show you a better time. Sincerely, Minal P. | Director of Operations
Not what I expected! The staff wasn't proactive in correcting the stay- we were without air for the first night, there was a leak with the air-condition unit and we were left to clean it up on our own. There was a stench in the hallway and the neighboring room's dog barked all night long. We were transitioned to a new room the next day after check-out but I had to go downstairs and ask for the transition. It was more of a downgrade than a lateral move, because we lost square footage in this room. The cleanliness of both room... read more
Business response:
Dear Bianca, Thank you for taking the time to share about your recent experience with us. The shortcomings you experienced are not typical of our business practice, and definitely not part of the experience we want our guest’s to have. Your comments have been forwarded to the appropriate teams for immediate resolution. We appreciate your loyalty to our hotel and hope you will continue choosing us for your future stays so we can show you a better time. Sincerely, Minal P. | Director of Operations
Disappointing There were bed bugs, ac didn't work, the pool was closed, was not pleasant
Horrible Hotel The staff was horrible, it was funky smelling and a homeless person was sleeping in the lobby! Dogs had pissed on the floor the didn’t clean it up. After I told them about it second floor had a very very musty smell! Power went out no generators Absolutely nothing. The La Quinta’s from where I’m from are nice hotels, so I assumed this one would be. I was 100% wrong.
Business response:
Dear Shaquitha, Thank you for taking the time to complete a review regarding your recent stay at our hotel. We very much appreciate and value your feedback. Your comments will be shared with our team and will serve as training material so we can continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Minal P. | Director of Operations
Disappointing
It was a terrible experience. I wasn’t told that the hotel does not have back up generators and was without power for three hours. Then once the power came back on I realized the ac unit didn’t work. I ended up leaving because I was too hot to sleep. The room was very clean and the lady at the front desk was so kind.
Business response:
Dear Redd, Thank you for the kind remarks regarding your experience with us. Our apologies for the confusion regarding the power outage. We make our best efforts to have signage posted regarding inclement weather and expected power outages, with details regarding electronic components that will be out of service in such events. We sure do hope to see you during your future travels for an excellent stay minus the thunderstorms! Sincerely, Minal P. | Director of Operations
Frequently asked questions about La Quinta Inn & Suites Houston Humble Atascocita
How is La Quinta Inn & Suites Houston Humble Atascocita rated?
La Quinta Inn & Suites Houston Humble Atascocita has a 4.2 star rating with 2,153 reviews.
When is La Quinta Inn & Suites Houston Humble Atascocita open?
La Quinta Inn & Suites Houston Humble Atascocita is closed now. It will open tomorrow at 12:00 p.m.