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La Quinta Inn & Suites Houston Humble Atascocita
- Hospitality
- Humble, TX
About this business
Location details
6909 Atascocita Road, Humble, TX, 77346, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Good location, unsavory people It’s not the property I had an issue with. I am a lone female who travels extensively for work. Check in was easy, no issues. Around 10pm I was doing my hair and I heard a loud knock on the door. I looked through the little peephole and a strange looking man asked for Tim. I stated that he had the wrong room. He stood there for about 7 min and walked away. Truthfully it made me a little nervous. I called the front desk to report what happened but no one answered. I laid down and around 12 or 12... read more
Business response:
Dear Valued Guest, Thank you for taking the time to share your experience, it is through reviews such as yours that we can improve our service and the way in which we address concerns. I cannot apologize enough for the response you received, as this type of behavior is not typical or common at our location and rest assured the employee associated will be addressed regarding this matter. I do hope you will give us the opportunity to earn your trust in our hotel and we earn the privilege of showing you a much better stay. Sinc... read more
Fair Our room smelled like cigarette smoke. The bath tub had dirt in the groves at the bottom. The room across the hall from us looked like a crime scene with the door taped up and spots on the wall with different colored paint. You could tell something bad had happened there. We were able to bring our dog at no charge.
Business response:
Dear Sierra, Thank you for taking the time to share about your recent experience with us. The shortcomings you experienced are not typical of our business practice, and definitely not part of the experience we want our guest’s to have. Your comments have been forwarded to the appropriate teams for immediate resolution. We appreciate your loyalty to our hotel and hope you will continue choosing us for your future stays so we can show you a better time. Sincerely, Minal P. | Director of Operations
Bad
Poor We phoned a complaint and we did not notice any behavior change . The room above our room reservation was making an incredible amount of noise from the floor booming sounds then it was screaming or fighting . We did call this in as a complaint ....but it was 4 in the morning once I was able to sleep and I still heard noise . The next morning by 7 you could hear the next door room sex through the walls/bed headboard for an extended period of time . Hotel was pleasant with ear buds in the whole time . Whole value was lost... read more
Business response:
Dear Valued Guest, Thank you for taking the time to share your experience regarding your recent stay. We very much appreciate and value your feedback. Your survey responses will be shared with our team and will serve as training material so we can continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing and we hope your next visit will be more pleasant than the previous one. Sincerely, Minal P. | Director of Operations
IF IT WASNT FOR THE LOCATION I WOULD BE STAYING HERE The internet the T V and keep the lights on and compare me better than 54. Dollars a night There is no hot Breakfast available due to the covid virus and no pool amenities are closed and while I was on the Shower the lights went out and it was not raining since June 1st I been staying at that location because of the location My rate could be better I pay for 3 nights for king bed room but the internet was not working all last week and and the TV wasn't working until the la... read more
Business response:
Dear Lisa, Thank you for taking the time to tell us about your experience at our hotel, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our ho... read more
Poor Hard beds, dog barking inside one of the rooms, thin walls heard everyone talking, no breakfast, front desk doesn't answer the phone. Rooms in disrepair In Atascocita
Business response:
Dear Albert Yanez, Thank you for taking the time to share about your recent experience with us. The shortcomings you experienced are not typical of our business practice, and definitely not part of the experience we want our guest’s to have. Your comments have been forwarded to the appropriate teams for immediate resolution. We appreciate your loyalty to our hotel and hope you will continue choosing us for your future stays so we can show you a better time. Sincerely, Sukant V. | Manager
Very Poor The a/c disnt work so i was very uncomfortable
Business response:
Dear J Daniel Sanchez, Thank you for taking the time to share about your recent experience with us. The shortcomings you experienced are not typical of our business practice, and definitely not part of the experience we want our guest’s to have. Your comments have been forwarded to the appropriate teams for immediate resolution. We appreciate your loyalty to our hotel and hope you will continue choosing us for your future stays so we can show you a better time. Sincerely, Sukant V. | Manager
Floor was stained wall needed paint air didn’t work told staff about my room and said they was book Location No breakfast
Business response:
Dear Tammy,Thank you for taking the time to share about your recent experience with us. The shortcomings you experienced are not typical of our business practice, and definitely not part of the experience we want our guest’s to have. Your comments have been forwarded to the appropriate teams for immediate resolution. We appreciate your loyalty to our hotel and hope you will continue choosing us for your future stays so we can show you a better time. Sincerely, Sukant V. | Manager
Fair
Frequently asked questions about La Quinta Inn & Suites Houston Humble Atascocita
How is La Quinta Inn & Suites Houston Humble Atascocita rated?
La Quinta Inn & Suites Houston Humble Atascocita has a 4.2 star rating with 2,153 reviews.
When is La Quinta Inn & Suites Houston Humble Atascocita open?
La Quinta Inn & Suites Houston Humble Atascocita is closed now. It will open tomorrow at 12:00 p.m.