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La Quinta Inn & Suites Houston Humble Atascocita
- Hospitality
- Humble, TX
About this business
Location details
6909 Atascocita Road, Humble, TX, 77346, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing The shower was broken the shirt were dirty It was ok
Business response:
Dear Denise Tijerina, Thank you for taking the time to provide feedback on your recent stay with us. Rest assured this is not the experience we want our guests to have. Your comments will be immediately reviewed and addressed with the appropriate departments for resolution. We hope you will grant us the opportunity to earn back your trust in our hotel during your future travels. Sincerely, Minal P. | Director of Operations
If the WiFi and the electricity was at least satisfactory then the work trip would have been a succe The WiFi was not functional enough for all our equipment and devices. We realized the WiFi was not working for our streaming equipment. It refused to pair up with the streaming devices. The power went out during a rain storm and the generators were on however we had no electricity in our rooms for one whole day. I couldn’t get my laptop and equipment charged up for work. I missed deadlines and overall this work trip was unsat... read more
Business response:
Dear Adriana, Thank you for taking the time to share about your recent stay with us. We're sorry to hear your experience fell short of your expectations and our standards. We understand the frustrations associated with severe weather and the related power outages. We certainly hope you will consider us during your future travels to this area. Sincerely, Minal P. | Director of Operations
Pleasant
I went to relax and enjoy monster trucks and I had fun. I can’t think of anything. It was a great staying there. The bed was very comfortable. I enjoyed my stay. I might stay there again. Thank you for everything.
Business response:
Dear Brian, We value your feedback and are thankful you took the time to share about your experience at our hotel. It is our goal to always exceed our guests’ expectations through comfortable rooms and excellent service. We look forward to having the opportunity to once again serve your travel needs. Krupa V. | General Manager
Just lacked the aura expected with La Quinta Room seemed cold, indifferent. "Wood" floors were cold and slick with socks on. Towels not replenished nor coffee pod cups, had to ask for replacements from front desk. Just doesn't have that La Quinta ambiance of previous stays. Food was just okay, meat choices were lukewarm
Business response:
Dear Louis, Thank you for taking the time to share about your recent experience with us. The shortcomings you experienced are not typical of our business practice, and definitely not part of the experience we want our guest’s to have. Your comments have been forwarded to the appropriate teams for immediate resolution. We appreciate your loyalty to our hotel and hope you will continue choosing us for your future stays so we can show you a better time. Krupa V. | General Manager
Very Poor The smell, the rude attitudes and the out dated everything NA
Fair The computers were running very slow. And one one computer the keyboard didn’t work. The smell of mildew on the second floor hallway. The AC unit wasn’t cooling the space down, unit kept short cycling, checked filters and they were clean. Then the remoter control for the tv was having issues working.
Business response:
Dear Valued Guest, Although your stay was overall positive, we are disappointed to hear that even one aspect of your stay was displeasing. Please accept our sincerest apologies for not meeting all of your expectations. Your comments have been shared with our team so that corrections are made. We hope you will give us another chance to better your opinion in the near future. Krupa V. | General Manager
Smoking fee....what?!? This was the 2nd time I stayed at this location. The first time was an amazing experience. However, the second time was terrible. Upon arrival everyone was so friendly and the check in process was simple. Then, things get bad. I get to the room and there is something sticky around the toilet and the carpet flooring is wet. I didn’t complain about these things. I simply let it go, cleaned up the floor with a towel and settled in. On the 4th day of my stay, I left the hotel for a couple of hours. After I... read more
Business response:
Dear Shannon, We apologize for not meeting all your expectations during your stay with us. I will address the stickiness around the toilet with my housekeeper and make sure they keep an eye our for these kinds of this in the future. For use being able to charge for a smoking in the room, our housekeeper and head housekeeper verified and provided me with enough evidence to make the decision, I was not on the property Saturday and Sunday, but our staff is well trained to detect and provide me with the details. So the decision ... read more
Pay more somewhere else, this place isn’t worth it. We reserved our first night via phone call, which took all of 20 minutes with multiple questions and answers being repeated over and over because the lady was “training”, so I had to pay the price via my time. My husband checked us in and the lady in “training” would not give him back his credit card even though we had already paid, so we had to interrupt the other receptionist lady’s conversation with her friends so she could retrieve our card. Our room appeared clean at f... read more
Business response:
Dear Lori, Thank you for taking the time to share about your recent experience with us. The shortcomings you experienced are not typical of our business practice, and definitely not part of the experience we want our guests to have. Your comments have been shared and reviewed with the team to ensure that they adequately handle situations such as the one you faced. I understand the frustration you faced during your check in as new team members were training. We wish you the very best in your future travels. Thank you, Minal P... read more
Frequently asked questions about La Quinta Inn & Suites Houston Humble Atascocita
How is La Quinta Inn & Suites Houston Humble Atascocita rated?
La Quinta Inn & Suites Houston Humble Atascocita has a 4.2 star rating with 2,153 reviews.
When is La Quinta Inn & Suites Houston Humble Atascocita open?
La Quinta Inn & Suites Houston Humble Atascocita is closed now. It will open tomorrow at 12:00 p.m.