This profile has been claimed by the business owner or representative.
Levin Furniture and Mattress Monroeville
- Furniture Stores
- Monroeville, PA
About this business
Location details
124 Levin Way, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Ray was very helpful! Great customer service!
Business response:
Hello Diana, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to receive good feedback. Customer experience and satisfaction are a top priority for us here at Levin. Your review is a testament to their hard work. We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795. Thank You, Levin Furniture & Mattress
TERRIBLE shopping experience at this store. After waiting 3 months for delivery of the $6500 order, the salesman called me just prior to delivery and said there would be an 'extra charge" because I wanted it delivered on a Tuesday instead Friday. (Customer service offered me either day) The salesman was outright lying to me for more money after the deal had already been signed and finished. After delivery the loveseat was found to be damaged. After 2 service calls it is only partially fixed. I am disgusted with Levins. Shop ... read more
Business response:
We sincerely apologize for falling short of your expectations and for the issues you experienced with your order. We understand your frustration regarding the delivery confusion, damaged loveseat, and incomplete repairs. This is not the level of service we strive to provide. Please email us at customerinquiry@levinfurniture.com to discuss your concerns further. We would like the opportunity to address these issues and work towards a resolution that ensures your satisfaction. Sincerely, Levin Furniture & Mattress
DIANNE BAKER WAS SO HELPFUL IN GUIDING US THROUGH THE SELECTION AND PURCHASING PROCESS THAT WE HAVE GONE BACK AND ORDER THE DINNING ROOM CHAIRS WE HAD OUR EYES ON.
Business response:
Hi Pearl, we are happy that our service has met and possibly exceeded your expectations. Thank you very much for sharing your experience. We share these reviews with our team internally and appreciate the trust you put in our family-owned brand. We hope to see you again soon. If there is anything we can do to assist you, please email us at (customerinquiry@levinfurniture.com) or call us at (844)600-1795. Thank you, Levin Furniture & Mattress
I can't exchange my mattress for another 2 weeks and it's killing my back. I had to purchase a mattress protector AND a pillow. I understand the protector but do not understand the pillow. Also have to pay a restocking fee and ANOTHER delivery fee for the exchange. I am totally disappointed in the treatment I received at Levin
Business response:
Dear Patricia, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Our intention is to provide exceptional service and we will improve. Please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795, so that we can address your personal concerns. Thank you, Levin Furniture & Mattress
Your store is beautiful with a great selection and terrific price points, but your wonderful sales associates are the very best part of our furniture shopping experiences over the years and why we continue to come back to Levin. This most recent purchase, a large one - bedroom and living room - is no different and perhaps even better! Sales Lead Ray Willis was fantastic from the moment we stepped foot through the front door, giving us the space we needed when we needed it and his expert advice at the exact times we looked f... read more
Business response:
We greatly appreciate your great review and kind words, Jaymi. Ray Willis is indeed a valuable member of our team, and we're thrilled to hear about your positive experience with him. It's wonderful to know that Ray provided expert advice, professionalism, and excellent customer service throughout your furniture shopping journey. We're delighted that he was able to assist you in selecting the perfect pieces for your son's new home. Your continued loyalty to Levin Furniture and Mattress Monroeville means a lot to us, and we're... read more
Your store is beautiful with a great selection and terrific price points, but your wonderful sales associates are the very best part of our furniture shopping experiences over the years and why we continue to come back to Levin. This most recent purchase, a large one - bedroom and living room - is no different and perhaps even better! Sales Lead Ray Willis was fantastic from the moment we stepped foot through the front door, giving us the space we needed when we needed it and his expert advice at the exact times we looked f... read more
Business response:
Hi Jaymi, we are happy that our service has met and possibly exceeded your expectations. Thank you very much for sharing your experience. We share these reviews with our team internally and appreciate the trust you put in our family-owned brand. We hope to see you again soon. If there is anything we can do to assist you, please email us at (customerinquiry@levinfurniture.com) or call us at (844)600-1795. Thank you, Levin Furniture & Mattress
In the past 5 yrs we have purchased our dining room furniture, our mattress, so we decided to buy our sectional from Levin first one ordered we had to cancel cause they couldn't deliver it. When back found another one that they had in stock no problems there. After Christmas this year decided to clean under the cushions to put things back together found a tear under the cushion . Thought no problem I brought the warranty wrong they say the warranty is for stains and accidents. But they offered to buy the part and we would ... read more
Business response:
We apologize for any inconvenience you experienced with your sectional purchase at Levin Furniture and Mattress Monroeville. We understand your frustration with the tear and the warranty coverage. We appreciate your feedback and will take it into consideration to improve our services. If you have any further concerns, please contact us at (412) 372-6880. Sincerely, Levin Furniture & Mattress
Margaret Thompson did a very good job taking care of all of our needs and concerns. I will use her services in the future. I was a little taken back on the delivery cost. I worked for a furniture company years ago, and a big part of our sells was free delivery. Sincerely, Ron Leith 412-398-6267
Business response:
Hello Ron, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to receive good feedback. Customer experience and satisfaction are a top priority for us here at Levin. Your review is a testament to their hard work. We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795. Thank You, Levin Furniture & Mattress
Ray was not pushy and gave us time and space to decide what we wanted. Thanks
Business response:
Hi Elaine, thank you very much for sharing your experience while shopping with us. Your feedback provides inspiration to our team to continue providing exceptional service. We look forward to seeing you again soon. If there is anything we can do to assist you, please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795. Thank you, Levin Furniture & Mattress
Frequently asked questions about Levin Furniture and Mattress Monroeville
How is Levin Furniture and Mattress Monroeville rated?
Levin Furniture and Mattress Monroeville has a 4.8 star rating with 3,057 reviews.
When is Levin Furniture and Mattress Monroeville open?
Levin Furniture and Mattress Monroeville is closed now. It will open at 10:00 a.m.