Glenda on Mohawk Industries
2 years ago
01/19/2021, 15:36 PM
Our experience is very similar to that by another reviewer (Anthony Quaranta, 11/20). I think that says a lot about David (Marion's) and Jeremy (Cravatta Flooring) as well the veracity of these reviews.
We purchased 3 carpets from Marion's and each time David helped us. As one would expect, he was most knowledgeable and his attention to customer satisfaction was excellent. We had many questions and because of Covid relied on texts, and phone calls to get answers. David was always there for us, and provided answers and updates within the hour of our asking. This went on for 6 months or so as we remodeled our bedrooms one after the other.
On pricing, Marion's were competitive albeit requesting full payment with order; but they do not employ their own carpet fitters meaning that you either take their recommendation or go elsewhere. Fortunately we accepted their recommendation, Jeremy Cravatta. One pays Jeremy his fee upon installation.
Jeremy is the one who comes out to take measurements and then contacts David on the dimensions of the carpet needed. Over the years we have had many carpets fitted but have never had any fitted so well as what Jeremy did for us. One carpet was very tricky and difficult to install, but he honored his estimate although it took him two or more hours to install. Echoing what Anthony Quaranta said, Jeremy is our go-to installer now. Marion's Carpets too.