Mason Whitehead - NMLS # 218140

Krisann N. 

Verified by Churchill Mortgage

a year ago

The confusion with the terms of our mortgage delayed our closing. We were very inconvenienced since we were moving from out of state. We had to scramble to make housing arrangements. 

Huston A. 

Verified by Churchill Mortgage

2 years ago

Requested information went on for days. Would like to be all at one time so once it was located and sent, it would have been done! 

Eric N. 

Verified by Churchill Mortgage

3 years ago

We were originally pared with a lending agent who was not trained are prepared to handle our type of loan since we had no credit score per the Dave Ramsey program. That made the beginning very rough and frustrating to say the least. When Mason stepped in things did go much better. 

Karen V. 

Verified by Churchill Mortgage

3 years ago

not your fault, but last day of close with seller was very stressful as we had to go back and forth to understand issue of settlement statement changing after we had already gone to the bank for wire. 

Darcy H. 

Verified by Churchill Mortgage

4 years ago

Better communication from your staff. I got calls from some of your staff concerning things that were already discussed and approved. It seemed that they were not notified or on the same page.....this process was kind of new to me and i did not know what to expect and it wasn't made clear to me personally.... 

Joseph B. 

Verified by Churchill Mortgage

4 years ago

Since I received my loan I have received a barrage of emails, phone calls, and mail about insurance services related to the loan. It was almost funny when I received my third "final notice" concerning a service I do not want. Please STOP. It has turned a great service into something that is annoying.  

Kyle S. 

Verified by Churchill Mortgage

4 years ago

A few issues: we were unable to reach Mason or Ryan for 3-4 hours on a Saturday when seeking a pre-approval letter. When shopping for lenders, we were specifically told they would be available over the weekends, as opposed to other lenders for which this may not be the case. Second, as newbies we had expected a phone call to go over rate/point options when we were locking in a rate. The rate document got mixed in with the other paperwork that we signed and we neglected to ask until closing. 

Troy H. 

Verified by Churchill Mortgage

5 years ago

Overall the process took a long time. The rate turned out to be high 

Jeffrey M. 

Verified by Churchill Mortgage

6 years ago

Our house ended up not appraising for what we had expected, and what it had previously been appraised at. We wondered if you could have done more to address that, get an additional appraisal, etc. It would have been worth it to us to pay for another, if that is allowed.