Amy W. on BirdEye
2 years ago
01/10/2019, 16:44 PM
My journey with Molen Orthodntics started July of 2015. At 33 years old I had a baby tooth break in half. A tooth I had been told for many years I needed to do something about, but I just kept ignoring. I was scared... I walked into Molen's and felt at ease. I met with Dr Aaron and he explained to me all these big orthodontic ideas in simple terms. I definitely had more issues then just the broken tooth and his explanations helped me understand. He was honest explaining the process was going to be long and tedious, but also confident that he could to help me. I then discussed finance options with the finance department and they gave me many options that were simple for me to understand and easy for my budget.
I was set for a minor oral surgery to expose my adult tooth that was hanging out in the roof of my mouth and used the surgeon Dr Aaron recommended.
Returning to Molen's August of 2015 I had the initial device placed that would pull down the tooth that had been hiding in the roof of my mouth for 33 years. The device started to work immediately and Dr Aaron and I were both impressed. I continued to visit Molen Orthodontics to have the device adjusted until May 2016 when my braces could be placed to actually make room for the tooth and also help fix the other issues I had.
Every. Single. Visit. was a great experience!!!!! Every single member of the Molen's staff genuinely cares about you. The ease of check-in; the team of assistance always make sure nothing is bothering you before and after your adjustments; Dr Aaron was very personable always making sure everything was going smoothly; check out and reschedule always a breeze. The office(s) run so smoothly, and I never had a single issue from the time I walked in July of 2015 until 3 1/2 years later when my braces came off January 2019. It was a long time, and a lot of visits, and a lot of things could have gone wrong, but everything went right every single time. I never had an issue with customer service, scheduling, or billing (even when I made a mistake and forgot to tell them I was issued a new debit card). They handle everything professionally and personally (even occasionally mailing out personal thank you cards)! To see a business truly cares about the patients is impressive.
Dr. Aaron saved me from having massive jaw surgery, and implants... Others may not have been willing to try, and I can't thank him or the Molen Orthodontics team enough for the amazingness of everything they do. They are first class! Thank you for a beautiful smile that I'm proud of!