jfhumble on Cars.com
9 years ago
02/07/2011, 09:00 AM
Many dealerships are sales driven, but not Signature VW. ...
Many dealerships are sales driven, but not Signature VW. They are service oriented and service driven. Their motto is that every customer is satisfied or they have failed and the employees at Signature VW are not accustomed to failure nor will they tolerate it! They special order items that other dealerships would say "are not available". Each customer's car is treated as if it were their own, sometimes spending more time than they should ensuring that the customer's car is prepared for whatever it may encounter! That little smear on the windshield...it's gone, excess disc brake dust on the wheels...never allowed, oil or grease on the carpets...intolerable, worn windshield wipers...replaced with OEM parts...never some Wal Mart special that falls apart after a month or two, and always carpet protectors...no matter it it was only an oil and filter change. They use original factory parts for repairs, not aftermarket imitations. And they are always going out of their way to be friendly and courtiness...always saying: "Sir" or "Ma'am", no matter how many times I have been thare. There has never been an overcharge for anything that they have had to do and have sometimes undercharged me for additional work that may have been required. I feel like I am a good friend whenever I am at Signature VW. Even the mechanics (or I guess everybody is called a service technician now!) Will come and show me a possible problem that I need to monitor in the future. Today, as I was returning from Atlanta, my check engine light came on. It was 5 o'clock and I was 30 minutes away from Signature VW when I called and asked to be seen if possible, so as to not damage my engine. Any other dealership would have said: "No, our Service Department is closed for today, you'll have to make an appointment for tomorrow!" But not Signature VW! They said: "Sure, bring it on in and we'll have a technician available to check it out!" Luckly it was a minor adjustment that could wait until another day, but Signature VW was willing to accept the work at a moment's notice! You can't put a price on that!!!