Mutual of Omaha Mortgage

4.9

Mortgage Lenders
Reisterstown, MD

About this business

Finance Mortgage Lenders

Location details

116 Westminster Pike, Suite 108-110, Reisterstown, MD, 21136, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 6:00 p.m.
Tue	8:00 a.m. to 6:00 p.m.
Wed	8:00 a.m. to 6:00 p.m.
Thu	8:00 a.m. to 6:00 p.m.
Fri	8:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.91,684 reviews

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Daniel D.

6 years ago

Mark was more than helpful, he made us feel like we were part of his family and really cared about our situation. I would tell anyone who is on the fence with their mortgage or financial life that working with with Mark is the best move you can make, he cares about helping you get out of debt. He has completely changed our family's financial future. God bless you Mark!

Linda N.

6 years ago

He was always available to help

Jennifer Ross V.

2 months ago

I was told things that did not happen which is the main reason for the refinance.

Business response:

Dear Jennifer, Thank you for taking the time to write about your recent refinance experience. As you know, Mutual of Omaha Mortgage, is required by law to rely on the findings of independent licensed appraisers among other restrictions. In your case the lower than expected appraisal did limit the amount of cash back you received. We regret that you were not able to achieve all of your goals through this transaction, however, we do offer additional Home Equity Loans and Lines of Credit if you'd like to contact us about one of... read more

William W.

2 months ago

Too lengthy a process

Christopher S. H.

2 months ago

Not waiting until the last minute to tell us we had to do things. Not waiting to tell us we would have to have our well inspected (which cost us more money). Sending us paper checks in the wrong amounts which we then had to send to creditors which made them even later.

Jeremy L.

3 months ago

i got communications from no less than five different people, all claiming to be vitally important for me to communicate with, and none of whome seemed to know how thier process actually worked. On top of that I continue to get spammed with calls, texts, emails, and mail from Mutual of Omaha claiming to need to discuss vital information about my mortgage, all of which are just scam warranty nonsense. It was the most disorganized loan process I have EVER experienced.

Business response:

Jeremy, we appreciate you bringing this to our attention and are sorry to hear about your experience with our communications process. We strive for clarity and consistency, and it's clear we missed the mark in your case. Thank you for sharing your feedback with us.

Shivani M.

3 months ago

Having someone that genuinely wanted to help and not blindside and give an unpleasant home purchasing process. Communication was inconsistent, deadlines were missed, and I often felt like I had to chase him for updates instead of being guided through the process. Important details were either overlooked or explained poorly, which created unnecessary stress during an already high-pressure situation. A loan officer should be proactive, clear, and dependable—unfortunately, that was not the case here. While the loan was ultimate... read more

Business response:

We appreciate you sharing your experience with us, Shivani. It sounds like the process did not meet the standards we aim to uphold, especially regarding clear and proactive communication. We understand that home purchasing can be stressful, and it's important for us to support our clients through every step. We will address your feedback internally to make sure improvements are made where necessary. Your insights are valuable in helping us enhance our services.

Roland H.

3 months ago

no response to e-mails, texts or phone calls concerning several issues after the sale was made. Mutual of Omaha mortgage ripped me off finacially and made me jump through major hoops to get access to my equity. I would NEVER deal with this company again and would not recomend them to anyone!

Business response:

Dear Roland, We have attempted to reach out to you since this review to learn more about your experience. Frankly, we are surprised by your words as your previous feedback to our Loan Originator had been very positive in spite of some challenges to qualify for the loan, we worked closely with you to identify a co-borrower to get this loan approved. Even after the loan closed, Mark had received high praise from you and your co-borrower. Please feel free to reach out directly to our Customer Experience Team at 1-833-721-1001 s... read more

Matthew L.

3 months ago

I feel that I have made this prettjy clear. But, there are things that still remain to be done. BLUF. The objective of this effort was not met from my perspective. The funds for a garage are short by 50-100k and the budget target has been blown out of the water. The objective was simple. Stay within my budget & build a garage. At the present moment neither was accomplished. But, there are actions that remain although, to be honest I have little faith the follow through will be there as I have already signed paperwork.

Business response:

Matthew, I appreciate you taking the time to share your feedback. I understand your concerns regarding the budget and the expectations for building your garage. It's never easy when things don't align with initial plans, and I recognize the impact this has had on you. Although some actions are still in progress, please feel free to reach out if there's anything specific you'd like to address directly. I'm committed to assisting you with any questions or additional support you may need during this phase.