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Mutual of Omaha Mortgage
- Mortgage Lenders
- Reisterstown, MD
About this business
Location details
116 Westminster Pike, Suite 108-110, Reisterstown, MD, 21136, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
I feel like the underwriter was not objective and biased. I think she was discriminating towards me as to my age and/or being a 100% disabled veteran. Other than that everyone I had dealings with was pleasant and would have no problem dealing with them again.
Business response:
James, I appreciate you sharing your experience with me. I'm sorry to hear about your concerns regarding the underwriter's objectivity. That's not the experience we aim to provide, and it’s important to me that everyone feels treated with fairness and respect. I'm glad to hear that the rest of your interactions were positive and that you found everyone else pleasant to work with. If you're comfortable discussing this further, please feel free to reach out directly. Your feedback is invaluable in ensuring we maintain a suppor... read more
Verified by Mutual of Omaha Mortgage
it took 2 months to be approved
Business response:
Thanks for sharing your experience, Denielle. I understand that waiting for approval can be a bit of a drawn-out process, and I appreciate your patience during that time. All loan products are different and depending on the specific loan and documentation needed timelines can vary. If there's anything else about the process you'd like to discuss or any other questions you might have, please don't hesitate to reach out. I'm here to help with any further assistance you might need. Thank you for working with me and Mutual of Om... read more
Verified by Mutual of Omaha Mortgage
Tyler was kind and helpful. I was not pleased with the Overcharging of items on disclosures. I had to call and ask what they were for, and they were extremely high compared to others Ive seen. The Admin and processing fees, (when underwriting feees were 1195 alone), credit report fee, points were not discussed till after 2nd disclosure and they were changed midway thru process without telling me. One of the paid proceeds was not on any of the disclosures and I got nothing in writing stating they paid it. I was not offered to... read more
Business response:
We appreciate your feedback and the opportunity to address your concerns. We're pleased to hear that Tyler was kind and helpful during your experience. However, we regret that the disclosure process and associated fees did not meet your expectations. We understand the importance of transparency and effective communication, and we're sorry for any confusion or inconvenience you encountered. Your comments about the documentation process and the way payments were handled are noted, and we will review these internal processes to... read more
Verified by Mutual of Omaha Mortgage
I was asked multiple times to submit the same documents by different staff people; it seemed folks were not communicating with one another! I received the same message multiple times from different folks - again creating the same impression. I received a big talk up about a customer support person who would be with me throughout the process; he dropped off suddenly with no explanation. I didn't need this person, but it created a feeling of not being able to trust the message.
Business response:
Lila, I'm sorry you feel as though you were getting asked for documentation by multiple people. We work as a team here at Mutual of Omaha so typically you will be asked to provide documents by all parties involved so we can keep your loan progressing. When we don't have what is required, we simply ask again so we can make sure to get your loan to closing. As for Jack, your customer service rep, he took vacation last week and left a voicemail before leaving to let you know he would be out of office. Even so, your processor an... read more
Verified by Mutual of Omaha Mortgage
I was asked multiple times to submit the same documents by different staff people; it seemed folks were not communicating with one another! I received the same message multiple times from different folks - again creating the same impression. I received a big talk up about a customer support person who would be with me throughout the process; he dropped off suddenly with no explanation. I didn't need this person, but it created a feeling of not being able to trust the message.
Business response:
Lila, I'm sorry you feel as though you were getting asked for documentation by multiple people. We work as a team here at Mutual of Omaha so typically you will be asked to provide documents by all parties involved so we can keep your loan progressing. When we don't have what is required, we simply ask again so we can make sure to get your loan to closing. As for Jack, your customer service rep, he took vacation last week and left a voicemail before leaving to let you know he would be out of office. Even so, your processor an... read more
Verified by Mutual of Omaha Mortgage
worst customer service experience I've ever had. Never communicated any issues until after the fact, never returned a phone call. Zero accountability. Do not do business with this individual.
Business response:
We apologize for the experience you described with Chad Jones. At Mutual of Omaha Mortgage, we prioritize communication and accountability. Your feedback is crucial in helping us improve our service.
Verified by Mutual of Omaha Mortgage
worst customer service experience I've ever had. Never communicated any issues until after the fact, never returned a phone call. Zero accountability. Do not do business with this individual.
Business response:
We apologize for the experience you described with Chad Jones. At Mutual of Omaha Mortgage, we prioritize communication and accountability. Your feedback is crucial in helping us improve our service.
Verified by Mutual of Omaha Mortgage
This is the first time that I have attempted to obtain a significant loan online, and I doubt that I will attempt to do so again. Since I am a former teacher and customer service manager, I am very attune to the quality or lack of quality in verbal and written communication. Communication channels, processes, and expectations need to be clearly defined at the outset of the loan process especially when the process occurs electronically. Communications through the app, email and verbally were often frustrating, and sometimes... read more
Business response:
We appreciate your detailed feedback, Betty. We are sorry to hear that the communication during your loan process did not meet your expectations. Your insights are valuable to us, and we will work to improve our communication channels and provide clearer guidance in the future. Thank you for bringing this to our attention, and if you have any further concerns or require assistance, please feel free to reach out.
Verified by Mutual of Omaha Mortgage
Mason did a good job but the process outside of him was very disappointing. They kept getting the spelling of my wifes name wrong, the communication was absent, they kept getting my wife's e-mail wrong even after sending to them twice, and the process took very long. Also there was no one avalible to answer question for the nortary while signing papers. The suspervisor that we talked to was very unpleasant and couldn't answer the question the nortary had. She was displeased with the service from Mutual of Omaha.
Business response:
We appreciate your feedback, Eric. It's great to hear that Mason did a good job; however, we're sorry to learn about the challenges you faced with the process. We apologize for the errors in communication and the inconvenience this caused. Your experience is important to us, and we will address these areas to improve our service. Thank you for bringing these matters to our attention.
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.9 star rating with 1,684 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is closed now. It will open on Monday at 8:00 a.m.