This profile has been claimed by the business owner or representative.
Mutual of Omaha Mortgage
- Mortgage Lenders
- Reisterstown, MD
About this business
Location details
116 Westminster Pike, Suite 108-110, Reisterstown, MD, 21136, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Donna was very rude and difficult to communicate with, if I would have met her first in you company instead of Ben, I would have gone with another company
Business response:
We appreciate your feedback. I'm sorry to hear about your experience with Donna. I'm glad I could assist you, and I assure you that we take your concerns seriously. If there's anything more I can do for you, please let me know.
Verified by Mutual of Omaha Mortgage
The process started out well, but there were snags that prolonged the process. At times disappointing and challenging. Thanks
Business response:
Hi Vivian, I appreciate your feedback and am sorry to hear that the process had some snags that made it challenging for you. I strive to make every experience smooth and efficient, and it sounds like we fell short of that in your case. Your insights are valuable, and I'll use them to improve our processes. Thank you for bringing this to my attention, and please feel free to reach out if there's anything more I can do for you.
Verified by Mutual of Omaha Mortgage
Ben was amazing to work with at first. My husband and I found him to be informative, engaged, excited to help us, and highly responsive. This made the start of our professional relationship solid. I felt that I could trust Ben quickly. As time went on, things changed, forms changed, numbers changed and they were not explained to us over the phone or via email, we were simply sent a form to sign with no knowledge of what we were signing. At the closing, we noticed numbers were off and we called Ben who informed us of the chan... read more
Business response:
Dear Richard, Thank you for taking the time to share your experience. It's disappointing to hear that the trust and collaboration you initially felt with Ben did not continue throughout the process. We take your feedback seriously and will address these concerns internally to ensure better communication and transparency moving forward. We have reviewed your transaction which has provided an understanding that the figures changed due to an appraised value which came in lower than you and your husband expected. Because this... read more
Verified by Mutual of Omaha Mortgage
Stephen was fantastic! The issue is with the documentation that states checks and funds are overnighted. That is not true. In fact, it was over a week that the checks to pay off credit cards were delievered and they were left on my doorstep. I was told they would be courier and I would need to sign.
Business response:
Virginia, your feedback is invaluable, and I truly appreciate the 5-star rating. I'm thrilled you found my service fantastic! Regarding the check delivery, I apologize for the discrepancy between what you were told and the actual process. I'm looking into this immediately to clarify internal procedures and ensure others don't experience the same confusion. While the goal is always speedy delivery, it seems the overnight courier and signature requirement wasn't properly communicated or executed in your case. Leaving sensit... read more
Verified by Mutual of Omaha Mortgage
Ben was great however Ashley continually requested more documents.Every time she requested something we would comply immediately only for her to come days or a week later requesting something else. This happened at least 6 times making the process annoying. I don't know if that was her fault or someone else's.
Business response:
Hey George, Thanks for taking the time to leave a review and offer valuable feedback on your experience with Mutual of Omaha Mortgage. I am glad to hear that you felt I was helpful throughout the process. I certainly understand your frustration with the document request process, and I apologize for any inconvenience it may have caused. As part of our commitment to providing the best service possible, we sometimes need to ask for additional documentation to ensure all the requirements are met. I'll ensure your feedback is t... read more
Verified by Mutual of Omaha Mortgage
Chris Saltzman told me everything I wanted to hear even if it was untrue. Told me I did not need windstorm insurance, my LTV was very low, now I am looking at an extra $4000 per year in insurance.
Business response:
Dear Michelle, Thank you for writing about your mortgage experience. We have discussed your concerns with our Loan Originator and understand that you'd had an extended conversation regarding insurance and your options, including not moving forward with the loan. Wind Insurance is a common requirement of the Secondary Market Investors for homes located in areas which experience high winds and hurricanes, like yours in Lake Worth, FL Protecting your health, safety and your most important asset, is our primary concern.
Verified by Mutual of Omaha Mortgage
A better Title company! Information was incorrect that was recieved and caused a delay in closing.
Business response:
Trent, thank you for your review and the 5-star rating. I'm sorry to hear about the delay caused by incorrect information; we always aim for a seamless process at Mutual of Omaha Mortgage. I will personally look into this matter to avoid any future inconvenience. Thanks for bringing this to my attention. - Ben Schiaffino
Verified by Mutual of Omaha Mortgage
Not real happy right now because one of the draws to going with Mutual of Omaha was they didn’t sell their mortgage loans. This was stressed by Ben Schiaffino! Before I could even make my first payment, I received a letter stating my loan had been sold to PennyMac and was no longer with Mutual of Omaha! I liked the fact that Ben would be my contact person for any future questions and review of my loan. Guess that was a bunch of malarkey and now I’m with a company I have no idea about. Why did this change and why was I misinf... read more
Business response:
I appreciate you taking the time to share your feedback, Norma. I'm sorry to hear about the unexpected shift in your mortgage loan from Mutual of Omaha to PennyMac. I understand how this could be upsetting, especially given the assurance provided by Ben Schiaffino that your loan would not be sold. Miscommunications like these are not our standard practice, and it's clear we fell short in this instance. Your trust is important to us and I want to ensure your concerns are addressed. I'll escalate this matter to the appropriate... read more
Verified by Mutual of Omaha Mortgage
1) Have fewer people you need to deal with to complete the loan applcation . 2) Elimate some of the "necessities" of information requested. Some seem to have no relationship to personal finances.
Business response:
I apologize if the transaction was slower than anticipated. We have a team of people here for support to make sure all loans get closed as fast as possible. For information requested, whenever you are using retirement funds as income it has to be documented with underwriting. Myself, our processor, even my branch manager worked to get the full document from you for over 2 weeks which delayed things quite a bit. Again, I am sorry you had a negative experience however everything we do is to stay in compliance with federal and ... read more
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.9 star rating with 1,684 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is closed now. It will open on Monday at 8:00 a.m.