Mutual of Omaha Mortgage

4.9

Mortgage Lenders
Reisterstown, MD

About this business

Finance Mortgage Lenders

Location details

116 Westminster Pike, Suite 108-110, Reisterstown, MD, 21136, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 6:00 p.m.
Tue	8:00 a.m. to 6:00 p.m.
Wed	8:00 a.m. to 6:00 p.m.
Thu	8:00 a.m. to 6:00 p.m.
Fri	8:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.91,684 reviews

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Randy C.

a year ago

Title company dropped the ball several times. Causing delays

Business response:

I sincerely apologize for the inconveniences caused by the delays, Randy. Rest assured, I have taken note of your feedback about the title company and we are in talks to improve our processes to provide better service moving forward. I'm glad to see that your overall experience with Mutual of Omaha Mortgage was positive, and I hope to work with you again in the future. Please feel free to reach out if you have any other concerns.

Janel Shena H.

a year ago

To be honest about the process and timeframe. Not to pass the mistakes of the title company on to the customer. Give clear statements as to how debt would be paid off. What was told that debts would be paid off electronically and instead paper checks were left at front unattended without warning. The burden was then passed on to me to mail checks express to pay in time which cost a total $200. To the have checks place on extended hold and not processed on time via mail. I might have had a high amount of debt but thanks to th... read more

Business response:

I'm truly sorry to hear about the issues you've encountered during your mortgage process, Janel. We at Mutual of Omaha Mortgage always strive to provide clear and accurate information regarding debt payoff and timelines. It's disappointing to hear that this was not your experience. Please know that we take your concerns seriously. We will investigate the issues you raised about the title company and the processing of payments to ensure they are addressed. We aim to improve our service and prevent similar situations in the fu... read more

Diane D.

a year ago

Stephen Sausnock was very pleasant to work with and very quick to respond. The only complaint I have with Stephen is that is set unrealistic expectations for the time it actually took to complete the loan process. My complaint is with the loan processors and underwriting. Everytime I was told we were nearing completion there was always one more thing they needed from us or somewhere else. This mortgage process which was which was for approximately 25% of the properties value was the longest, most frustrating, exhausting mort... read more

Business response:

Thank you for sharing your detailed feedback, Diane. We're glad to hear that you found Stephen Sausnock pleasant to work with and responsive. However, we're sorry to hear about your frustrations with the loan process. We understand that the time taken was longer than expected, and we apologize for the inconvenience caused. We appreciate your patience and will strive to improve our services. Your feedback is crucial for us to make necessary improvements. We hope to have the opportunity to provide a better experience in the fu... read more

Roberta J. F.

a year ago

The answer to one of my questions was false and i found this disappointing at closing

Business response:

I appreciate your feedback, Roberta. It's disappointing to hear that one of your questions was not answered correctly. I'd like the chance to correct this for the future and ensure that you're fully informed. Please feel free to reach out to me at Mutual of Omaha Mortgage so we can discuss and rectify the situation. I'm committed to offering a transparent and trustworthy service. Thank you once again for your honest feedback. Chris Saltzman

Michele Leann W.

a year ago

There were a few problems that could have been avoided.

Business response:

I appreciate your feedback, Michele. I'm sorry to hear that there were some issues that could have been avoided. We are always looking to improve our services at Mutual of Omaha Mortgage and your input is invaluable in that process. Please, don't hesitate to reach out if you have any further comments or suggestions. I'm here to make your experience as smooth as possible. Thank you for taking the time to review my services and for your rating of 4.16 out of 5 stars.

DeAnne H.

a year ago

I was told that I would have 2 months off from mortgage payments, but to keep making payments until the loan closed. I was supposed to have June & July off from payments, but at the beginning of June, we were no where near closing so I made the payment. The loan wasn't adjusted so now I only get 1 month. I paid for an appraisal that your company set up, he appraised the house for the same amount that it was 3 years ago, I have made many improvements, including a new $12K HVAC unit. I was promised reimbursement, never got it.... read more

Business response:

I'm truly sorry to hear about your negative experience, DeAnne. Your feedback is extremely valuable to us, as we strive to improve with each and every customer. It's certainly not our goal to cause you any inconvenience or confusion. It seems there has been a miscommunication regarding the break in mortgage payments and the appraisal value of your home, as well as the delivery of checks. I assure you that this is not typical of our service. We will review the details of your case to address each issue you've raised, and dete... read more

Ambrose P. Steffey S.

a year ago

Today Mark's day 76 since I sent my license to Mark Baker. I was told 30 to 45 days. Like I said this is day 76. I closed on May 20th with the notary. I was issued a wire transfer that cost me $15 to process. The mortgage on the house was paid off this morning. But was told by tittle company on May 24th don't overnight checks to pay off the credit cards( PNC Bank, Capital One & J C Penny). There to small and can't afford the extra cost. I orginally was told by Mark Baker that the credit cards would be paid off by tittle comp... read more

Business response:

Dear Ambrose P S S, We have confirmed that you've received the payoff checks for your consumer credit cards and that you are presenting the checks to those creditors today. Your new FHA loan requires Mortgage Insurance (MI) payments because all FHA loans carry this requirement. However, the FHA loan featured a much better interest rate than a conventional loan, which counter-balanced the impact of the MI payment. Finally, the time it took to process and approve your loan was longer than normal. However, it appears that w... read more

Rodney S.

2 years ago

at the very end, we had to sign docs twice as they claimed the first set was damaged in transit. when I resigned, I was told not to enter bank info for wire of funds as they had the check from the first set, but because I did not include another check or fill it out, they mailed me a check. My bank then put a 7 business day hold on all funds and I had a garage company coming out 2 days later, and I needed most of those funds for them. Due to the hold, I am not able to get my driveway as well this year as the garage had to be... read more

Business response:

I appreciate you taking the time to share your experience, Rodney. I understand your frustration regarding the delay in funds becoming available and the subsequent impact it had on your plans. I deeply regret any inconvenience this situation has caused and assure you that the circumstances you described are an exception to our usual process. We always strive for a smoother experience for our clients at Mutual of Omaha Mortgage. Please know that we are looking into the issues that occurred with your loan process to prevent s... read more

Gordon L. W.

2 years ago

Having to get work done on my house before receiving the loan was not pleasant. The loan was going to be used to help pay the work that needed to be done. The loan and rates kept changing from my original quote because it took a long time to finish the work needed to be finished.

Business response:

I appreciate your feedback, Gordon. I understand that the requirement to complete work on your house before receiving the loan may have posed some challenges. It's important to ensure that properties financed through Mutual of Omaha Mortgage meet certain standards, for the protection of both our clients and our company. In regards to the changes in loan terms, they are often influenced by fluctuating market conditions and the length of time taken to complete the loan process. I apologize if this was not made clear from the o... read more