Mutual of Omaha Mortgage

4.9

Mortgage Lenders
Reisterstown, MD

About this business

Finance Mortgage Lenders

Location details

116 Westminster Pike, Suite 108-110, Reisterstown, MD, 21136, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 6:00 p.m.
Tue	8:00 a.m. to 6:00 p.m.
Wed	8:00 a.m. to 6:00 p.m.
Thu	8:00 a.m. to 6:00 p.m.
Fri	8:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.91,684 reviews

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Steven P M.

2 years ago

It was as very slow process, took 60 days, if it wasn’t for Ben someone else may have got this loan. Need to work on the time in between emails I would download something and it took a couple 3-4 days to get the response “I didn’t receive that” and that happened quite a bit. Most people don’t have 60 days to put the’re financial life on hold. Stressful! But again Ben was a pleasure to work with and kept me from abandoning the loan. Work on your time.

Business response:

Thank you, Steven, for your honest feedback and the 5-star rating. I apologize for the delay experienced during the loan process, as it is our top priority at Mutual of Omaha Mortgage to ensure the process is as efficient and stress-free as possible. Your comments regarding the timing and communication are well received and we'll be working towards improving this aspect. I'm glad to hear that despite these challenges, you found our interactions to be positive. I appreciate your patience throughout this process and look forwa... read more

Linda D.

2 years ago

Horrible communication once loan was sold. Asked repeatedly to change the appraisal fee then received a rude reply stating that I was worried about nothing and it wouldn’t change my outcome. When I pointed out that my disbursements would definitely change I received no other correspondence. I contacted Stephen in regards to the appraisal fee the night of closing and was told my reimbursement would be 300 more than the settlement statement showed but this did not happen. Now I’m being told it’s being taken care of post closin... read more

Michael M.

2 years ago

Spoke w/Chris , filled out doc & paid appraisal fee .. Never got appraisal back & now being told if I don’t file taxes I’m not approved .. I was never told tht my loan isn’t based off my income & can only be approved if I’m a tax payer & file taxes .. I feel scammed & taken advantage of ..

Heather R.

3 years ago

The title company used was unprepared and hard to work with.

Trulah C.

3 years ago

Well, it wasn't that there was anything wrong with cooperation and satisfaction. It really is all about the system used to complete an application. The long distance communication back and forth was very unpleasant. I am a senior citizen and have gone through a lot of mortage applications. The quarter inch reem of paperwork I received at the end, tells the story. I am all for face-to-face communication, especially when it comes to a long range situation. Had I been able to communicate face to face locally, a lot of the confu... read more

Roger W F.

4 years ago

Less going back and forth

Randy R.

4 years ago

Due to the appraisal process it took 3 months. Small details were not understood until signing, flood insurance escrow, pre-paid property tax's, pre-paid home insurance. Items thought to be paid by owners as required.

Jon K.

4 years ago

Nothing with Eric, your app needs some tweaks!

Denise O.

4 years ago

My transaction was actually with Charles and Kenneth Hobbs. Poor communication. Lack of teamwork. Just a general bad experience. Will not recommend to any clients in the future.