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National Floors Direct
- Home Services
- Avon, MA
About this business
We are the industry-leading, direct to consumer carpet and floor-covering business, offering the largest selections of hardwood, carpet, high-end vinyl and laminates as well as rugs. We have invested heavily in our installer's knowledge and training, as our wide selection is just as important as the finished product. We've been able to grow only because of our successful client experiences and will make sure you are 100% happy with your new flooring.
Location details
40 Robbie Rd, Avon, MA, 02322, United States
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Worst experience. Rate this company a 'minus' but not allowed so 1 star. TV ads are misleading as NO product can be delivered "the next day." We purchased flooring that was installed in early July. By July 29th the product was pulling away and buckling badly. We had 3 different representatives came out to look at it. Today is October 8th and a re-install was to take place today. NOPE. The installer said they cannot install the product as it will most likely buckle again. We are now waiting to hear from NFD as to how to solve... read more
Horrible service misleading about material they did a horrible job and noone can fix the problems they use contract to hold you hostage. The installation team didnt speak any English they didnt understand what i wanted done they just started throwing flooring down everything looks horrible. I asked for someone to come fix my hallway at least and they said no. These people are crooks !!!
Worst experience I've ever had with a company. Needed a time sensitive installation and was guaranteed by *************************** that it would be completed in time. Fast forward 3 hours later and they push the installation date back 4 days and won't let me cancel my order, all my emails are not being returned and customer service keeps hanging up on me. This was for my deceased parents home that was being put on the market which had to be delayed because of the bait and switch tactics this company used. This is the bigg... read more
I would give this company a zero if I could. They called my house on install day 2 hours before installation day and said someone on crew is ill maybe COVID. I said ok reschedule then in another 7 days. I have plumber come out remove sink, toilet & shut off water. I advised sales, that I want to go around stove b/c of gas leak x2 in past. They said ok and it is on contract. Installer comes out and states that stove must be moved. I tell them to get started in bathroom. They call office complain & take pictures. I call ******... read more
I am writing a letter to express my deepest frustration with this company and how my recent installation is being handled. My original installation was scheduled for, Thursday, September 2nd. First off, handling installations with a notice on the day of installation is something this company should reconsider. I understand needing to allot for a full day for installation, but if there is only a 4-hour window provided for the actual arrival time, I cant imagine that information couldnt be provided at least 24 hours prior. Wha... read more
I ordered from National Floors Direct only because i needed the carpets to be delivered at specified date (before I moved into my new home). The only reason I ordered was because I was promised the item was in stock and to be delivered on the agreed date. I order carpets that I didnt even prefer but I chose them because they were available and there was no wait time to order.I was called the day before my delivery date (mind you I took the day off from work) and was informed they dont have the carpets and need to reschedule ... read more
AWFUL, AWFUL, AWFUL experience - never again will I use National Floors Direct. Met the salesman in my home on June ********************** my living, dining and small closet. Gave a check for a deposit of $1600 and an installation date was set for July 1st. (so much for "next day installation like they hawk on the commercials). Started receiving emails prior to July 1st confirming my appointment. Took a day off from work to wait for the installers. Received a call the morning of the installation telling me they needed to res... read more
I purchased laminate flooring for my kitchen a year ago and already the floor is deteriorating. I have contacted the company and their response was, that they only guarantee their work for 90 days, which to me is ridiculous for the price that I paid. So now for them to come out, is approx $250 plus materials. I will NEVER do business with them and recommend no one else do either.
I scheduled to have a representative from national floors direct to come to my home to get an estimate for two bedrooms, stairs and a hallway. They showed up and called and stated they were in my house, I said how are you in my house if no one let you know. He continued to explain it was a construction zone which I advised we was not in the correct townhouse. After all this he then advised me because only my wife would be home that we needed to re schedule for both of us to be home, which when I booked this estimate I explai... read more
Frequently asked questions about National Floors Direct
How is National Floors Direct rated?
National Floors Direct has a 4 star rating with 5,345 reviews.
When is National Floors Direct open?
National Floors Direct is open now. It is open 24/7.