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National Floors Direct
- Home Services
- Avon, MA
About this business
We are the industry-leading, direct to consumer carpet and floor-covering business, offering the largest selections of hardwood, carpet, high-end vinyl and laminates as well as rugs. We have invested heavily in our installer's knowledge and training, as our wide selection is just as important as the finished product. We've been able to grow only because of our successful client experiences and will make sure you are 100% happy with your new flooring.
Location details
40 Robbie Rd, Avon, MA, 02322, United States
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They tell you the date of installation and do not show? You think customers service will help you? No they tell you to call back, the installation men showed up at 625 pm on a school night, called the customer service agent closed at 6:00? The men work until **** am We should of never allowed it. We contacted our sale man with email and photos, he agreed horrible job. The company has yet to call us? I sent emails and photos now out money and with a horrible job?
I dont write reviews very often, but I was compelled to write this review because I simply dont want anyone else to experience what I have had to endure with National Floors Direct. In short, the contractor that installed my vinyl floor damaged the ceiling in my basement and National Floors Direct is refusing to fix it. In fact, the customer service manager that I spoke with said that it was impossible that they damaged the ceiling because We do floors, not ceilings. Without even listening to what happened, or reviewing the ... read more
I am very disappointed in this company . They are scammers! They canceled my installation 4 times already. Customer service is very rude . They have no managers that will speak to you . Forget about getting your deposit back . I am seeing that they send sub contractors out that barely know what they are doing! I am scared for them to come to do the work which is scheduled for Sept 13! I may have to hire an attorney !!
I recently signed a contract with NFD to have some floors installed. They said they were ordering the floor and it would take 2 weeks to get it. A couple days before, they said there was a shipping delay and had to wait a few more days, so I said no big deal, it's only a few days. Day of the installation comes they said they couldn't install it on that day. I had to call them, they didn't even contact me. There excuse was the product fell of the forklift. NO is will be over a month before it can be installed again. Asked to ... read more
The sale rep told me that I had to sign the day he came to get the discount. I told him I needed to speak to my husband. He said I could change my carpet anytime. I called to change a few weeks after signing the paperwork and was told I could not change. The installer came and left as he didn't know what to do as I have a curved staircase. The next 2 times an installer was supposed to come (I took off from work) they never showed. I called many times and all roads led to "*****" as you couldn't speak to anyone higher and he ... read more
I bought for a low traffic bedroom an upgraded better carpet and padding and after one year it's bubbling up in 3 places, they said your 3 month guarantee over, 3 mos??! Very bad quality instaltion
Will never order from them again. Needed a floor in a basement and asked what type of floor can go down there and was told a laminate. This is a second home and we had it done in November and did not go back to the house until May and the whole floor bubbled and one spot cracked. There was no water down there and have a humidity system. It was installed wrong and the salesman was just trying to sell us the product. The product was a piece of c*** looked like cardboard. We called and told us there is a 30 day warranty on the ... read more
Please read and share to anyone thinking of using this company. The honest reviews are buried by false 5-star reviews. I have read so many similar complaints about this company and I am horrified by the behavior of their sales team. This was my experience and review that I have cross posted:To say the sales representative was pushy, would be a gross understatement. They offer special pricing if you book and put a deposit down during your in-home estimate. A great way to save money and pressure you into a making a quick decis... read more
The worst customer service. Canceled 3 times the day before the confirmed appointment. They emailed and called to confirm and then cancelled. 3rd time the day before the scheduled date. ******** services offers no help, no remedy, and no refund. They cant keep an appointment how can they do the job I hired them for. Tried to cancel unable to, no refund and threatening to charge me for the whole job. Rude, stupid and useless. Do not use these crooks. Any suggestions on lawyers?
Frequently asked questions about National Floors Direct
How is National Floors Direct rated?
National Floors Direct has a 4 star rating with 5,345 reviews.
When is National Floors Direct open?
National Floors Direct is open now. It is open 24/7.