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National Floors Direct
- Home Services
- Avon, MA
About this business
We are the industry-leading, direct to consumer carpet and floor-covering business, offering the largest selections of hardwood, carpet, high-end vinyl and laminates as well as rugs. We have invested heavily in our installer's knowledge and training, as our wide selection is just as important as the finished product. We've been able to grow only because of our successful client experiences and will make sure you are 100% happy with your new flooring.
Location details
40 Robbie Rd, Avon, MA, 02322, United States
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they are shady! they have an act of god clause in contract and sales pitch is will be installed on date scheduled unless material falls off a truck. and boom, day before install they call you with that excuse on reasoning with a new rescheduled date 4 weeks out! ridiculous!!
National Floors Direct Stole My Money!National floors came to my house to provide an estimate for vinyl tile floors because there was a flood in my basement. I was given a quote, which I realize now was very high, but I decided to go with it because I was assured by the salesman, *******, that I had 3 days to cancel if I should change my mind. I gave him a check for a $1,500 down payment. Soon after, another floor company told me no one should touch the floors because I have asbestos tiles and it would be a danger to my fami... read more
Will never use this company again service was very poor.
Terrible customer service. All they care about is selling a job. They take no responsibility once you sing that contract even when it is their mistake. Do not deal with this company.
They are a horrible lying company. I can get no one to call me back to find out why they keep cancelling. I've missed ****** *** had to cancel my trips because of them. This is not how you treat ppl,.
I'm deeply disappointed in my install and how I was, as a customer, mistreated. #1. An error was made on the part National Floors Direct. I was scheduled to have 2 rooms carpeted. The installers came with only one of the carpets even though the invoice showed that they should have had both carpets. I called customer service immediately. I asked if they could go and get the missing carpet or do the one they had and then go back for the other carpet. I was put on hold for a while and then I had to make several call backs. The ... read more
CUSTOMER BEWARE!!! THEY WILL PROMISE YOU INSTALLATION TO GET YOU TO CLOSE THE DEAL BUT THEN WHEN IT COMES TIME TO INSTALL THEY WILL CANCEL MULTIPLE TIMES, COME UP WITH ONE EXCUSE AFTER ANOTHER...WORST CUSTOMER SERVICE YOU WILL EVER ENCOUNTER.........USE EMPIRE CARPETS OR ANYONE ELSE FOR THAT MATTER UNLESS YOU DONT MIND BEING LIED TO AND MADE OUT AS A FOOL..MY WORST MISTAKE AND NIGHTMARE EVER...!!!! THEY SHOULD ACTUALLY BE SHUT DOWN!!!
Floors Direct will lie to you from the minute they open their mouths. The promotions they run are all lies: $388 for carpet is a lie, a room is 8x10 accosting them. $788 for vinyl flooring was a lie too. They charge you for waste yet didnt leave the extra materials for the space that was included in the price and not done (they said if you put it under the refrigerator and stove then it voids the warranty yet the salesperson measured all of that space in the kitchen). They try to tell you why every other company is not as gr... read more
Only would accept cash or money transferred for the deposit (red flag). I had the deposit wired to them same day. After that they pretty much ignored me, customer service hung up on me, gave me the runaround on installation dates. Finally came to install (after apparently getting lost) showed up at 4:00 pm without any tools. They went to the hardware store to buy what they needed, worked until about 9:30 pm until they ram out of flooring to complete the job. Still waiting on them to come finish up. So far it looks bad and an... read more
Frequently asked questions about National Floors Direct
How is National Floors Direct rated?
National Floors Direct has a 4 star rating with 5,345 reviews.
When is National Floors Direct open?
National Floors Direct is open now. It is open 24/7.