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National Floors Direct
- Home Services
- Avon, MA
About this business
We are the industry-leading, direct to consumer carpet and floor-covering business, offering the largest selections of hardwood, carpet, high-end vinyl and laminates as well as rugs. We have invested heavily in our installer's knowledge and training, as our wide selection is just as important as the finished product. We've been able to grow only because of our successful client experiences and will make sure you are 100% happy with your new flooring.
Location details
40 Robbie Rd, Avon, MA, 02322, United States
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Where should I start? *********************** (representative) came out for the estimate. It went okay. Thought it was whether suspicious that he made two phone calls for a lower price after I said "Nope" that wasn't in the budget. I contracted NFD for carpet in two rooms and laminated wood flooring on the stairs and landing. WE scheduled two installations 2 weeks apart, carpets being 1st. The day of the carpet install, the email I received stated an arrival time 7:30-12pm for installation. Well, I waited until 12:10 to call... read more
I would not recommend using this company to anyone wishing to obtain quality product or workmanship. My experience with the sales rep was great, I ordered their Top of the line carpet and pad. After installation, it is as close to walking on plywood as one could conceive. I had asked for non metal thresholds, and received no thresholds. I contacted customer service to correct the problem, only to receive an extremely rude and snippy rep. I advised her that I had requested wood thresholds, and she said that would be completed... read more
No-show on installation date. Zero integration between sales and supply chain. Rude customer service. Don't think about using this firm.
I had carpet installed in November 2019, it's a year and a half now and the carpet is buckling. I called ********************** to have someone come and fix/repair the issue and the woman ******** (customer service rep) stated it would cost me $250.00 to have someone come out to fix. I told her I have documentation that clearly states 20 year wear & stain repair and she said that there is NOTHING she can do to assist other than charging me $250.00.My advise to anyone reading this DON'T BUY FROM NATIONAL FLOORS DIRECT go with... read more
This is a terrible company. They showed up at my office. They wanted payment up front and would not accept my business check and wanted cash. When I could not give them cash they left. Later they told me they would be by after 5:15pm. No one would be in the office and I offered customer service another day for installation, even at night. I was threatened with a $1000 penalty in addition to the $670 I owed for the installation.They should not be in business, very shady. ***** ******!!!**** F
Very shady practices. Beware. Two things that happened to me are:1 The contract says that you can cancel within 5 days, but when you do, they claim they didn't receive the cancellation request. Even showing the delivery receipt, they will charge 20% to cancel the order.2. The installation date that you set up with the representative isn't solid. **** ended up being pushed out by more than a month. Again, they wouldn't honor the cancellation request."
I was told products ordered were confirmed available and installation scheduled. Day of installation tile materials not available. No one in Leadership can speak to you, you have to talk to **************** and reschedule installation. You cant cancel. This is the most unethical company out there. Buyers beware!!
Would not recommend very misleading. As a customer everything was great until they had my deposit. Agreed on installation date and waived right of deposit refund due to expedited installation date. They were scheduled for 7/3/21. Called my husband the day before about moving install to the 12th in which he directed them to call me. Received a call from manager ******** asking if they could come that same day instead and I agreed. After no one showing up within the window I called about an eta and at that time was informed th... read more
I would give negative stars if I could. This company is nothing short of a scam. They only care about taking the customers money. Do not be fooled by the 5+ star reviews my friends. They pay customers in ****** gift cards to leave 5-star reviews (up to $250)! Yup, thats how bad they need these ratings.They take absolutely no responsibility for any problems that occur at install - whether it be breaking a bed, door, closet or ceiling fan. The installers broke 4 of our bifold closet doors and the ceiling fan in our master bedr... read more
Frequently asked questions about National Floors Direct
How is National Floors Direct rated?
National Floors Direct has a 4 star rating with 5,345 reviews.
When is National Floors Direct open?
National Floors Direct is open now. It is open 24/7.