David J. on BBB
4 years ago
03/18/2016, 16:10 PM
New View Roofing did an excellent job on providing a new roof and gutters for my home. Nick F**** (owner) and his team did a "free" and thorough inspection of my roof and gutters, and determined that I had hail damage that warranted filing a claim with my home owner's insurance company. Nick / his team facilitated and coordinated the filing of my claim which can always be difficult with any insurance provider. Additionally, on the day my insurance adjustor arrived to inspect and review the damage / claim, Nick and his team were at my home waiting for the adjustor, and worked diligently with the adjustor for several hours. The result was my Insurance concurrence that hail had damaged by roof and on same day issued an approval to proceed. I received the initial check from my insurance within days, Nick scheduled installation immediately, and within a week of the adjustor's visit, began the installation of my new roof, gutters, and repairing water damage to the sheetrock / ceiling of my garage .
The installation team from New View, was efficient and diligent in their installation, ensuring minimal debris and other materials did not affect the integrity and condition of my pool and landscaping (placing tarps over my pool, landscaping, deck, driveway, deck, etc). Within 2 plus days, the installation was complete. more importantly, the follow up after installation was very positive as Nick had his team on multiple days that followed, surveyd my property to clean / check for debris, trash, nails, tacks, etc.. As well, in the days that followed, Nick and/or a member of his team inspected the final installation for any potential installation and/or aesthetics issues, resulting in only minimal follow up corrections that were immediately rectified. The net result, was a new 40 year roof, beautiful seamless gutters, and a repaired Garage sheetrock for my home.
Note to all that with this type of large installation, there is always potential to issues and / or damage to your property, no matter who you may use. In this regard, there was some debris that had still gotten into my pool and some minimal damage to my exterior home lighting flood lights etc. In both cases, the repairs were done immediately and Nick covered the cost (to clean my pool and replace any damaged lighting).
Great job my Nick, his team and the New View installation team. Every item on the adjustor's list was covered and more importantly every promise, guarantee, etc., that Nick gave to me was delivered. Subsequently, I have recommended New View to many of my neighbors and friends. If you choose New View as your contractor, feel free to call and / or email me and I will review with you the above to give you insight to what can be a very aggravating process (insurance company, installation, etc.,) that was made as smooth as possible and beyond my expectations by Nick and his team.
Of course, I have yet to test New View for any warranty work for timely response and resolution. However, I am confident from the results and attention of New View Roofing on the installation, that Nick and his team will respond in a positive and timely manner.