Northcraft Flooring LLC

Nikki Swartz 

on Google

3 months ago

Please don’t let this company install your carpets. I purchased new construction in 2021 with new carpets installed by Northcraft (the builder’s contractor). By 2023, the master bedroom carpet developed a huge bubble and needed to be stretched. I contacted Northcraft, and they came out and fixed it, with the caveat that it was the last time they would do so. Flash forward to 2024, and every room in the house with carpet has developed bubbles and needs to be restretched. This is a three-year-old home, and it’s ridiculous that... read more

Darrell Naeger 

on Google

6 years ago

As a designer for Summit Homes, I use Northcraft Flooring exclusively for my tile and flooring needs. Jill Koeshall understands my needs for creating homes that showcase the latest trends as well as providing affordable product for all types of homes. The installers are professional and work very hard to deliver the best workmanship and when something is not completed as expected are willing to rework as needed. Northcraft Flooring also recently partnered with Summit Homes and Children's Mercy Hospital - supplying all of the... read more

Courtney Rager 

on Google

5 years ago

Customer service is terrible! We have been waiting for four months with repeated calls to check in on the wait. Our floor quality is terrible. When we moved in there was a huge stain, lots of scratches, subfloor showing through where boards were not snapped together and there are at least three different places where the floor is bubbled and the floor is not even. We keep calling Northcraft asking for a fix and asking for them to honor the satisfaction warranty of their floors and we keep getting told they are waiting for a ... read more

Miriam Neal 

on Google

5 years ago

Jill was exceptional as I tried to pick everything to build a new place for Crestwood Villas. JFE construction sent me here and so glad I had Jill. I can’t wait to see it all together in the new place. Carpet, tile, stone, paint, wood flooring, counter tops, stain for woodwork. She had vision that I didn’t. Her many years of experience was invaluable. 

Reese Champagne 

on Google

6 years ago

Been to this store before and they measured a room for installation but never called me back to proceed with the installation. Went back again months later and there was no trace of me on their systems whatsoever, went through the process again. From the start the people I dealt with constantly took down the wrong information and not following through on their own process for selling/installing carpet. I had to take it upon myself to check in after giving them the amount of time they said they needed to prepare for each step... read more