Orlando Auto Body

Thank you for repairing my car!

10/10 would recommend! Everyone there was super friendly and professional but also very informative. They were very prompt and were great when it came to dealing with insurance. The car looks amazing! Huge thanks to Orlando Autobody!

I am in between 4 & 5 stars, but, will give a 5 because of the end product. I normally use 5 when I am 100% satisfied and I am more like 90% which is still excellent. The work done was top notch, they are experts in the industry, they used quality parts, and their quality workmanship was clearly apparent when I saw my car. Also they deal with the low-balling insurance companies so that saved me a big headache, and is another huge reason I recommend taking your vehicle there! My not so impressed experience stems from the adminstrative part of the deal. I will preface this that I have never been in a wreck so I didn't know expectations to have. I did have to make every call to inquire about my car and timeframe. I didn't know they had a program to watch your car live to while being repaired until I got my car back as that was in my final paperwork. I was referred to Orlando by a friend, and I listed my friend who referred me in my original email, I asked about the referral again when I dropped my car off, and then again when I called to check my cars status. Nothing was in the final ppwk about it, and the 2 previous conversations where with new people that didnt know the details of the referral program. I definitely think arming the office staff with the info about offered programs is a must. Also they need to outline the process to the client from start to finish; to me this would be a normal expectation. I also had to ask about the waive deductible program because it was discussed as well early on but wasnt deducted from the final bill until I mentioned that when calling for the total. BUT the staff is super friendly so all of that can be fixed easy enough by running a tighter ship. Overall though everyone there is nice and I only saw smiles on their faces; phone demeanor sounded just as friendly, and that says a lot about company integrity. The techs are the best at what they do, and they only accept quality parts to provide only the best finished product. If you want to trust your car is at its best after an accident then Orlando is the place to go! Their reviews speak to that to do your research.

There is no Maybe option... I have mixed feelings about my experience with Orlando Auto Body. Overall I am grateful my car is back in good shape. I am pretty detailed oriented person and there are a couple things after having my car back that I am not horribly pleased with. When I picked the car up it was pretty clean. There was some sticky residue on the hood, they offered to get it off but I told them I could handle it. I got home and got it off, but you can still see the spots on the hood from where the residue was and looks like it needs a really good buffing to restore the hood back to the condition it was in before my accident. There are also some minor dents on the hood that weren't there prior to my accident. To be clear they are minor blemishes but they are the kind that when the light hits the hood just right you can tell there is something there. Aside from my car I wish that their Deductible Rebate program was explained better up front. The way I understood it and the way it was even explained to me is that if your total claim is $8,000 then you will get $800 off of your deductible up to $1,000. Come to find out this is based on the Net claim amount. So if the claim is $8,000 you need to subtract your deductible, tax, towing, paint and materials, and whatever else. Once you subtract all that it is then 10% off of that amount that is removed from your deductible. I am still very grateful for the money I saved on my deductible as most body shops do not even have a program like that. However, as mentioned above I wish that it was better explained up front. Last this shop is BUSY as one of the top shops in AZ it gets a lot of work which means if you want updates on your car it generally means you are going to be the one who needs to follow up. Of the 3.5 weeks my car was there I believe I was called twice. So overall I would say 3 stars. Would I recommend Orlando to others to get their car fixed? Probably but I would explain to them what to expect so they are not caught off guard with some things like I was.

Always great service, quick turn around, and the repairs and color matches are superb!

The service was quick and easy. All staff members were polite and gave a fair estimate cost on repairs that I needed done. Will be using this shop again for future repairs.

Great Job ... Great Serve

amazing customer service! got back to me immediately with an estimate and dates of availability , very quick and friendly service! The job was done better then I expected , looked brand new. Would recommend to family/friends.