Pack John C OD - Pack & Bianes Vision Care Optometry - Terra Nova

Monika 

on Google

2 months ago

The staff is very rude and seem bothered to do their job. They have no patience with children and seem annoyed. I waited almost 2 months for contact lenses prescription for my son..I called a month in and they were behind so I called again a month later asking why is it taking 2 months. They informed me they called the wrong number… ridiculous. When I ordered the lens they told me it would be 100 for the exam and 40 for the training… but when I asked for a refund for the training that we never did because I no longer wanted ... read more

Naomi Cwalinski 

on Google

9 months ago

I took my kids ages 4 &6 for their very first eye exams. The exam was fantastic. The doctor was so sweet and wonderful with my girls. When we picked up our glasses our experience with the staff was not great. I felt like we were an inconvenience to them. Our glasses were handed to us and that was it. No adjustments or mirrors were offered. This was the first time they've ever worn glasses and got zero support. We weren't even acknowledged. We were never told to make appointments when picking up the glasses. So I guess the... read more

Steven Boysan Kane 

on Google

7 months ago

Always excellent service here! Got new eye exam and lenses. Dr. Alyssa Bianes was awesome! She was personable and helpful! Atsuko was helpful as well. Elias was very helpful with my budgeting. 

Rox Garcia.S 

on Google

9 months ago

Horrible place to go!!! I wish I could give a zero stars, the lady in the front desk wrote my information wrong so I waited more than two weeks for my glasses to come so I decided to stop by the location to see what was happening with my order, they were calling the wrong phone number that’s why I never got the call. when she brought my glasses to the front it was the wrong glasses! I asked to speak with the manager and it was the same lady from the front desk who wrote down my information wrong. She was trying to make it s... read more

Janet G 

on Google

2 years ago

hands down the best staff! I seriously received such great care here. I went in for my 2nd set of glasses and my experience was just as wonderful as the first. Dr. Perez made me feel so comfortable and informed during the whole eye exam. Vicky Optician has helped me pick out both sets of glasses and I can’t tell you how much I love them! and the care she gave me through out is phenomenal. Rose the receptionist was able to get me in last minute as I was already off work for another doctors appnt and knew I needed to get a new... read more