This is a follow up to my previous review. Subsequently, following my appointment in July, the diagnosis was the compressor was failing. The unit only being 7 years old, the compressor was discontinued. I made several calls to inquire when a replacement would be available, the staff stayed in touch with me with updates. A special thanks to Will the warranty manager, Kyle A/C tech, James, and to all in the customer service department. The compressor was covered under my warranty and installed on 8/3/2023. the unit is working ... read more
I just had my 6 month check up and service today, and Eric took awesome care of us. He let us know that our outside fan on the ac unit was acting funny and making some noise. I also noticed this a few days ago. Knowing they were coming I chose to wait and see what they said. Eric ordered the parts neccasary to repair the problem. Thank you Eric and Patrick Riley for taking care of my family in these hot months.
Business response:
We are thrilled to learn that you had a positive experience with us! Thank you!
I wanted to thank Patrick Riley for the service I received 7/10/23. Originally installed by Patrick Riley, and still under warranty. I reported an issue that started on 7/9/23, and was surprised and grateful to get a next day appointment despite they are, like probably all the A/C companies, just overwhelmed with service calls. the tech Tim showed up during the appointment window time and was quick to diagnosis the problem. Made the repair, and covered under the warranty. Thank you again for the prompt service and getting my... read more
I have been a long-term customer of Isley's. Our AC was not working on a 110+ degree 4th of July afternoon. Tim L. was able to make the service call that evening, and quickly took care of our problem. We are very grateful to have such timely service, when it counts. Thank you very much!
Good work deserves a good recommendation, I appreciate the effort of Mrs. Rochelle Nelson in helping me work from home. Profits have been made weekly as she promised, I invested and now making good profit weekly, All thanks to her and her team. Wouldn't have been easy, she made me and my family smile
Contact her via
Email: rochellenelson731@gmail.com
Facebook"Rochelle Nelson
WhatsApp:+13016159610
Business response:
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
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Business response:
We appreciate the kind words and are glad we could provide you with a positive experience!
Our AC stopped working on Memorial Day. Taber arrived with a great attitude within an hour and fixed the problem after explaining the problem and solution.
Business response:
Thank you very much for taking the time to leave such a positive review of Patrick Riley Cooling Heating & Plumbing. We are thrilled to hear that Taber provided you with excellent service and was able to fix your AC problem quickly and efficiently. Thank you for choosing our business to assist you on Memorial Day. We appreciate your patronage and look forward to serving you again in the future.
Andy was a great technician! He arrived actually before the scheduled time. He was very thorough, friendly and knowledgeable. We have had nothing but continued great service from Patrick Riley. Andy went above and beyond to provide excellent service.
Business response:
Greetings Terri,
Thank you for taking the time to leave us a review and for acknowledging the excellent service provided by Andy. We're thrilled to hear that you've had continued great service from Patrick Riley. We appreciate your business and hope to serve you again soon.
Sincerely,
Patrick Riley Cooling Heating & Plumbing
(602) 286-0027
I have worked with Isley’s (now Patrick Riley) for years. When a scheduled maintenance check identified major problems with my HVAC, it became clear a new system was in order. Very impressed with the timeliness and professionalism of the entire sales to install process. Dereck Ball was low pressure and educated me with alternatives regarding equipment, warranty and installation. The installation process was incredibly impressive. Larry and Luis arrived early and immediately got started with the project. Jeremy, Angel ... read more
Business response:
Your feedback is highly appreciated. Thank you for the review!
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