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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I have no idea who Natalie Cianci is. I attempted to email this person and the email was bad. I’m assuming it was automated. I had a good experience from the refinance process. I wasn’t planning on giving some person an evaluation that I never spoke or worked with. After a continued email bombardment I decided to give an evaluation. If the name of the team was correct or clear about who I worked with I would gladly give an excellent evaluation.
I never even spoke to Savannah. After several attempts of emailing Connor and not hearing back she did leave me a message but she is not the person I spoke to when I called back and by then I had figured it out. I wasn’t even told by Connor I would get several emails asking for additional info or anything. He should have had an out of office on his email because over a week went by until he finally responded with a call. Super frustrating and we had zero customer service after the first phone call with him to get the loan st... read more
The experience was great and everything went well and definitely appreciate your help.
5 star I really appreciate all the help
It was quick and painless.
Poor communication and no follow on questions I had for my processor. Very high% of the time my processor was not available and not returning my calls . I had to keep repeating my concerns to other processors.
Slow responses, duplicate requests, it's clear employees handle many customers at once.
Too slow and too many hoops to jump through more than once. Poor communication. Name spelled incorrectly even though the correct spelling had been provided more than one time.
Basically our teams point person was always available to us and Annie always answered our questions in our language so my wife and I could understand . Annie had a gray supporting team who also helped. Darius also gets a shout out for spending so much time exposing the loan to us at the beginning of the process. Management should be very proud to have these people on its staff.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,542 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.