PENNYMAC's cover image
Claimed

This profile has been claimed by the business owner or representative.

PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

Get directions
WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,562 reviews
Select a rating
Kiley C.'s profile image
Kiley C. 
on Birdeye

2 years ago

I called alot on my behalf because I wanted to make sure you guys had everything and if something was missing, I wanted to be sure to get it to you to make closing on our home easier. Any questions or concerns I had were answered and I'm greatly appreciative for it! The small window we had for closing on our house right before Christmas had me worried and I was not sure it was going to be possible. I stayed positive and made sure to see who had what and who needed what. The fact that we were able to close three days before C... read more

Tammy S.'s profile image
Tammy S. 
on Birdeye

2 years ago

I was called weekly with updates and my calls were answered quickly. Any questions I had were answered. 

Kellee S.'s profile image
Kellee S. 
on Birdeye

2 years ago

Nathaniel was exceptional. He provided me updates as he said he would. He was upfront with me about everything. My loan took a little longer than expected due to some title issues that were out of my control. Even with that, the experience was great. I am happy that I refinanced with PennyMac. As a fellow mortgage processor, the experience was great. It was so nice to only deal with one person after the loan advisor. 

Madison B.'s profile image
Madison B. 
on Birdeye

2 years ago

Everyone was very helpful! 

Chris C.'s profile image
Chris C. 
on Birdeye

2 years ago

The process was fast and smooth, Penny Mac didn't just rate match but beat the closest competitors rate and terms. My expectations were not just met but exceeded. Bottom line is I got a great deal with a super low rate in an extremely quick timeframe with a zero friction process, couldn't ask for anything more. Thank you Penny Mac you guys are awesome! 

CARMEN T.'s profile image
CARMEN T. 
on Birdeye

2 years ago

The process was so much easier and faster than I expected. The customer service was professional and efficient. 

Mohammad I.'s profile image
Mohammad I. 
on Birdeye

2 years ago

Overall very nice experience. Everything were handled professionally and within reasonable timeframe. The communications were clear and straightforward. Very satisfied with the total process. 

Dorrand J.'s profile image
Dorrand J. 
on Birdeye

2 years ago

Good experience 

Vanessa A.'s profile image
Vanessa A. 
on Birdeye

2 years ago

Everything was quick, easy, and on our crazy schedule instead of someone else's. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,562 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 5:00 p.m.