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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
I was already a happy PennyMac customer so I gave them first crack at a refinance for my VA loan. I didn't have to submit any documentation whatsoever. The process was quick and efficient and I signed in less than 30 days from my initial phone call. Everyone I dealt with was professional and friendly and answered my questions in a timely fashion. I would recommend PennyMac to anyone looking for a home loan.
Documents were requested multiple times. Emails were sent to us, timely responses were given, and little follow-up occurred. Little things became aggravating. PennyMac makes money off these refinances and people like us - long time customers with great credit and lots of equity - should sail right through this process. Yet it seems PennyMac puts us through the same rigorous process it puts new customers through ... it seems unnecessary and wrong.
This is the second time I've used PennyMac for my mortgage needs. Each time the experience has been exceptional! The process is simple & timely, communication with their agents is spot on, and closing has right on time with set expectations. I won't use anyone else in the future!
My experience was great from the first phone call to the final closing. I was kept informed during all steps.
The process was simple, timely and accurate.
PennyMac is a great company ! Honest! Dependable!
Great communication and prompt
My loan officer Nathan was well-informed, personable and communicated the process very well. Before I called Nathan I had a loan approval from another lender and I decided to try to get a matched offer from Penney mac, which is my current mortgage holder. Nathan quickly got me a better interest rate at my desired term with out PMI saving me 50K in total payments, which retained me as a current customer. I highly recommend Nathan and Penney Mac.
Thanks for all the help
PENNYMAC has a 4.5 star rating with 48,764 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.