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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Hilda did a great job communicating the process, expectations and questions were answered promptly. However, olde republic title company and the notary were sub par. They missed appointments and seemed unprepared at times. If I was PennyMac I would find a different closing company next time. I would highly Recommend Hilda Kuclinski.
Good customer service
Not openly lying to loan applicants and providing false information during the loan process. During initial discussions on terms, the loan specialist told me that there is "no risk" in picking a rate and points as we would lock in the rate closing. When I asked closer to closing to get the Penny Mac advertised rate, I was told my rate was locked lack hole of accountability and random handoffs between the initial loan specialist, to a loan officer, to a closing specialist, to A terrible notary.
For the most part, the process was hassle free. Due to my type of loan, I only had to submit a couple of documents and sign a couple of disclosures. Otherwise, the process was pretty smooth. I gave slightly lower than satisfactory ratings on a couple questions because of the discrepancies between the "final" closing disclosure received a few days before closing and the actual final closing disclosure received from the notary at closing.
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PennyMac made the process simple and stress free. Great communication with out M.A.C. team
I found my initial contact with PennyMac was excellent. I spoke with Irwing Enriquez. He was very professional. Cheree' Payton walked me through everything else. If I had a question, they were quick to respond. Thank you so much!
Call me when you say you're going to call me. Follow up better when you say someone else will be contacting me. Don't make me constantly chase you down to get answers to my concerns.
Vonnye wasn’t helpful at all. She was awful at communicating, getting ahold of, and overall not a pleasant experience. She over looked and issues that almost cost us our home purchase. We were so unhappy with our process with her. We don’t be using PennyMac again!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,765 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.