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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Fast and easy.
SUPERB PROFESSIONAL CONCISE AND COURTEOUS VERY GOOD JOB
Kind representatives and fast service!
Issue 1 > I had to go through the application almost its entirety twice due to system issues, Almost 3 hours on the phone. I should have just stopped then. Issue 2 > Requesting documents multiple times which they already had requested and I had provided. Issue 3 > Not responding to multiple emails Issue 4 > I had to start calling weekly/daily to finally get my loan to close on 8/13, process started 5/22 Extremely frustrating experience.
During the process I never felt alone, I felt like I had a team working behind scenes and they were checking with me once a week and If I had questions I was able to contact them which it felt very nice.
Easy streamlined process
The process was simple enough. However, I was promised follow-up calls and email that never happened. I had to be calling every time I wanted to learn about the status of my process and most of the time the answers were far from clear or precise. I even received a call from one agent one day letting me know that the process was delayed and the closing wouldn't happen by the time offered initially, and then almost a couple of days later I would receive an email about the documents being ready.
Efficient, timely process. We were very happy with our refi!
Nice staff and prompt response in terms of communication
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,765 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.