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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Everything was great, but one little hiccup! I sent in my Quit Claim Deed and there was confusion on whether I should give the original document or not. The communication between PennyMac and other loan servicing company could improve a little because anytime there’s a miscommunication between the two companies, the person trying to apply for the loan has to revisit issues they’ve already taken care of. I know there’s a lot involved in this process, but it’s just something I noticed.
So happy to have our payment reduced!
Smooth transaction
I requested different disbursement amounts be included in order to avoid overpaying certain accounts. I provided the statements needed as requested and that didn’t happen. I’ll now have to wait for checks from some companies to be issued. The rate feels a little high as rates went down over the length of time it took from start to finish.
During the process I never felt alone, I felt like I had a team working behind scenes and they were checking with me once a week and If I had questions I was able to contact them which it felt very nice.
No comment
Great service.
From start to the closing day, the loan documents with closing disclosures have ALWAYS been inaccurate. Ed and team were never on the same page in regards of accurate closing costs. None of the managers ever got in contact with me to resolve the issues . At closing, the closing costs changed, AGAIN, from what we were told explicitly. The overall experience was frustrating. I understand delays due to pandemic is unavoidable, but there were other delays that could've been avoided to close faster.
Kami was fantastic and the ONLY one that helped me. Eric was a terrible communicator and lied to me more than once. Jay, the original person to start the process, also lied about what to expect and the time frame it would take to close the loan. The excuses were lame too. Kami is the one that actually saved this loan, as I was going to go elsewhere and demand the 100.00 back
PENNYMAC has a 4.5 star rating with 48,766 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.