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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Good experience, prompt responses, knowledgeable staff.
Thank you everyone that helped throughout our loan process. You made it easy to understand and effortless.
First of all, you can't expose the definite intent scale on the survey question by color coding and popping a "no" above the 6. That is clearly cheating / influencing the results of that quesiton. BAD survey author, No biscuit! Also: You caused me a lot of stress AFTER I transferred a large sum of money by asking me not once, but TWICE if I had transferred the money. Turns out nothing was wrong but... maybe add an immediate "we got the money" reply into your system somewhere?
The combination of online process and personal interactions created a very simple and organize way in securing a loan.
Closed faster than expected, clear frequent communication
It was great thanks for the help
Good job by all, but would have liked regular updates on the progress of the loan.
Mariely Delgado was great and she helped answer all my questions. Because of her I would recommend PennyMac. She made the difference. She was the best. She deserves a pay raise.
I thank everyone at PennyMac for their assistance in closing the documents for re-financing my home I give a special thank you to Xavier Johnson he went above and beyond the call of duty. If he did not know the answers to our questions, he transferred us to the loan office for clarification. I was impressed with Xavier Johnson stellar performance, knowledge, determination, and tenaciousness to provide excellent customer service
PENNYMAC has a 4.5 star rating with 48,766 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.