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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My processor, Sarah, was extremely nice and communicative. She walked me through the steps and made sure I understood what was happening. There were only two things I have any issue with. One was a document that was was uploaded. A week later I was again asked to upload that document. I told the person it was uploaded a week prior, she checked and it was. This delayed my closing about a week. The other issue was I emailed two questions to Sarah that were never answered.
I would not say that the process was easy per se and I don't know that it all has to do with Liem Nguyen. He seemed to communicate well but several times he did not have accurate information and would need to apologize. I was also contacted by other people for paperwork that I had already given but the process had taken so long that I had to provide an updated copy ie: pay stubs and bank statements. Communication on Penny Mac's part with each other seemed lacking.
Done
delays in getting my emails replied, discrepancies in dates and information regarding appts for signature dates. requested to be notified 24 hrs in advance on appts set for signature. It took 2 days of my work time that I had requested for 2 appts they scheduled for me which no one showed up and I didn't received a call. Not a good experience. They got it right on the 3rd time. THIS IS NOT ACCEPTABLE, THAT'S THE REASON FOR THE LOW REVIEW
Great experience with PennyMac. They made everything easy and clear for me as well as keeping a quick timeframe!
N/A
Great service would recommend her
Easiest refinance experience I’ve had. Mr. Torres was always available to answer my questions and returned my calls quickly. Communication was always on point which was why it was a flawless experience. Thank you!
They were very pleasant to work with!! I would highly recommend them!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,767 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.