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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The loan process with the MAC Team was amazing. Anna and David took care of us from the start. They answered our questions promptly and with patience. It was hard to believe that Pennymac was such a blarge company given the special attention they gave to us. My family will always be very grateful to them for thier superb service in getting us into our dream home. Great work guys and Thank you so much!!
Prior to working with Patrick and Craig, our previous officer was not very responsive. We missed our target closing date three times due to lack of communication and responses. The officer would not communicate with me, but only with my fiancee despite numerous requests by both of us to change the primary communication party. Once Craig and Patrick joined, things moved more efficiently and we're finally able to close (albeit a month after we were originally expecting due the previous officer.
My original process with PennyMac had so many issues..Tim Carter who handled my loan was hard to contact n we had set up 3 closing dates & notary person never showed and he couldn't explain why? I spoke to a supervisor who guaranteed I would close on May 26th & would reverse the late fees on my loan..but neither happened. If it wasn't for Saviz Hatam who told me that the notes said I canceled my loan..He and spoke and it was because of him I tried again.. please know he's a great employee
This is my third loan with PM, they have always been professional, and on time.
There was confusion with the homeowners insurance and the numbers were still wrong at closing, which made our monthly payments higher than expected. The refi process took over 60 days. Our processor was very nice & informative. He was also quick to respond to our concerns most of the time. Overall, I feel that a local lender could have done better.
Nathan worked quickly and promptly to questions I had and to get everything with loan and closing in order. Very pleased with PennyMac and look forward to working with now and in future. Nathan was very professional and kind I enjoyed working with him on our loan and closing.
Relatively simple, although it seemed to take longer than we thought it would for a 'streamline' refi.
Drew did a great job explaining the process and moving us along so that we stayed on schedule.
Fast an easy, there every step of the way.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,769 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.