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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
thank you
Be more clear about closing costs and fees.
The whole experience was excellent.
Good experience *****
PennyMacs online document process capability was easy to access and easy to use.
My loan officer was polite and answered all of my questions promptly. I felt like he cared and understood my concerns in understanding the loan process. Thankyou Mr. Liem Nguyen John Johnson
Great communication and support with the refinancing process.
I refinanced with my mortgage lender and it was amazing! The support that I received from the very beginning is honestly some of the best customer service I'd ever had. I had previously reached out to another lender and felt like I was the one working for them. I had to reach out often and follow with up with them. PennyMac wasn't like that at all. They constantly communicated with me and any time I had any questions either via email or phone, they got back to me in record time.
Liem was very difficult to deal with and often seemed to not understand or care about my questions and concerns. He told me that by paying off a specific credit card one week before closing would get me a better rate. After paying $1400 to pay off the card he told me he was wrong and that he couldn’t do anything. The entire point of refinancing for me and my family was to save money but instead we ended up paying off a card that was not pressing on our finances at all. EXTREMELY disappointed!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,781 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.