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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process went smooth for me and I had no complaints.
They were very helpful, quick to answer questions and made sure we were updated every few days. It made our experience easy and knowledgeable.
The time it took to get the loan process was longer than expected. I understand the COVId put a strain on everyone but 3 months was a little long.
When I decided to refinance my home and contacted Pennymac, their representatives was polite and ready to answer all questions I had about the process and how to get started. They were with me through the entire process explaining everything I needed to finish this process smoothly and without stress. The team and exp6was fantatsic.
This is the second refi we have had with Penny Mac. They made it super easy!
With the covid situation it took 3 months from start to finish to close. Maranda was helpful through the new world ever changing rules & regulations. Thank you Maranda.
1. Getting in touch with someone from my macteam was difficult. Getting responses to emails and calls was hit or miss. 2. I was told not to worry about the mortgage increase that would begin 1 July due to the escrow analysis because the refinance process would automatically begin a new escrow. However, we were still charged the higher amount for July and I was told we'd get that money back. I've yet to see that money. 3. I'm still awaiting the money we were supposed to get at closing 9 days ago.
I went multiple weeks without hearing anything and had to follow up with an email and voicemail to get someone to call me back. Very discouraging.
My initial contact quoted about $4,000 to close. It cost closer to $5000. Off by about 20 percent. I had an appointment set up for me with the notary who was a no call no show. We were able to reschedule, but it pushed the closing to the first week of July, which i had to pay on my old mortgage for 7/1. However, the folks at pennymac were courteous and could answer my question at that time. I am content with the rate for new my loan.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,782 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.