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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Hilda was great!
Worked with Regina Lal and she expressed her highest level of professionalism to my expectations. I look forward to work with her and the PennyMac family again.
Great experience everything was explaining with clarity, Emeldo Munoz was always attentive, throughout the whole process.
The team at pennymac made my refinance a very enjoyable process. Friendly and informative staff. Couldn’t have asked for a more smooth process!
Kami did a great job managing our situation and delay due to the person doing our home appraisal or not doing it. She worked with us and escalated tissues when appropriate. She did a great job!
The amount that I have been told during the loan process is the same amount at the closing. It would it be better to keep the same word until the end. Otherwise the loan process was great. Thanks!
Other than Kenney, I never hear from anyone during the process. I filled out an application, paid $100 and then it was crickets. I didn’t know what the process was and had trouble getting in touch with people. Calling someone to talk is a joke. I’d have to email and then wait for a call back, which isn’t helpful when you also have a FT job. Your agents think we’re all educated in theses processes and speak to me like I’m a loan officer. Please explain things better. That’s part of your job.
I absolutely LOVE PennyMac, I was not happy with my loan officer. Throughout the process I oftentimes wondered if she was a new employee. Week after week I would constantly ask is there anything else you need from me. I was scheduled to close on a Thursday afternoon, provided the closing disclosure for the sale of my home on Wednesday morning. This is when I heard of a TRID period. Throughout this entire process that has never been mentioned to me. I had to reschedule vendors at the last min
Thank y'all for all your help.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,782 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.