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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Fast and friendly service
Mariely made the process painless and stress free. She did a fantastic job communicating any issues that arose and was quick to reply to any concerns I had
Quick responses to all my questions. We changed our loan type right in the middle of the process because we had a problem arise and everyone was very helpful and understanding and quick to get things changed over for us. We had an excellent experience working with Pennymac and I would absolutely recommend them!
Initially speaking with a penny Mac representative, the necessity for scheduling and meeting with a title company was not mentioned. Once the title company was involved, the poor, almost absent, communication between penny Mac, the title company, and the notaries was obvious. Ultimately leading to over a week delay in closing and causing headache because our loan documents were lost and then found to be shipped to the wrong location. Jasmine Elliot was amazing in her support and understanding.
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It was very hard to get a hold of Arille Smith or in general the calls never go thru. It automatically sends you to a voicemail that it doesn't even tell you who you are leaving it for. I never received a called back for those messages left. The communication is very poorly handled.
There were a few very slow communications early on. Ashley did a great job for us and we know that the Corona Virus has been a big issue for everyone. So that's why you have scored a 9 out of 10. Thanks, Dan, a satisfied customer
Very pleased with the PennyMac Team!!
Very bad communication for closing. We set up (5) different dates to close and the notary did not receive the paper work to close so they canceled the day of closing each time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,782 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.