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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Chris and Frankie at Penney Mac have excellent customer service and are extremely proficient in their jobs. They made refinancing an easy and quick process.
Return phone calls and answer emails within 24 hours. Too many people working on loan, different people asking for the same info. File notes not updated or accurate.
Awesome job . Yesenia went out of her way to help me get everything done in time for my closing . also very polite . it's very much appreciated when an individual takes pride in their customer service . Mr. Lewis
The closing document presented by the notary was not the same document that I e-signed. The document that I e-signed didn’t include the homeowners insurance into the projected monthly payment. Which led me to believe that the monthly payment was going to be over $90 less than what it actually was.
The communication was great. I never had to wait longer than 12 hours to get a response, and I know people are working on more than just my loan. I felt like the process was seamless. Everyone I spoke with was pleasant, kind and patient.
It process was a little slower than we expected but overall everything went smooth and everyone we dealt with were kind and courteous.
Our experience went exceptionally well. Mr. Winkler was very professional and helpful throughout the process. He listened to our concerns, answered all questions and seemed invested in our success. Mr Winkler is a valuable asset for PennyMac.
Fantastic job everyone thank you so much!
Nick made the refinancing process so simple and always communicated well with us and did so in a very timely manner. The closing happened quicker than expected as well !
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,782 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.