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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Corey and Letisia Gonzales were very helpful throughout the process. Whenever I put a call in to either one they would get back to me in a timely manner. Both Corey and Letisia were very knowledgeable and pleasant to deal with.
We worked with Yester for closing and Donald to set up the loan package. We were surprised at how responsive, friendly, and quick they were. We expected hurdles and red tape with a big company like Penny Mac. At the beginning of this process, we were hopi g to get our refi done to move to a smaller bank. I am so glad we stayed with Penny Mac and did the refi through these agents. It could not have been simpler, easier to understand, or better for our budget. My grandpa had the same exPerience.
Everything went very well. Process however was slow. Every week I was notified about this and the current situation with the process, which was very comforting to me. Job very well done!
The title company used for closing was not organized. Traveling notary failed to show up at the scheduled closing time twice on closing day. Ended completing paperwork at 9pm on the day of closing.
Emeldo was always easily reachable and worked to help me when I needed it.
I had to call in on multiple occasions for updates. I could never get ahold of eric, i ended up talking with his supervisor, and his supervisors supervisor. At one point I was told to hold on making my regular pmt because of Penny Mac delays and that i would close on the 10th. Closing was done 14 days later. I had to call in to find out documents submitted to the portal were not attached to the file continually delaying underwriting. Poor service, poor communication.
Great working with Penny a Mac, especially Ms. Brittingham—professional, timely and knowledgeable. Seamless experience for me.
The refinance went very smoothly. I was updated weekly on the progress of the loan. I was impressed by the helpfulness of everyone involved with the loan.
Enjoyed experiencing such great service with knowledgeable professionals at PennyMac. It was the most smoothest and fast closing ever thanks to the team at PennyMac.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,782 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.