Platinum Mortgage exceeded my expectations when I called about refinancing my existing FHA loan to a conventional loan. I have to sing the praises of my agent, Troy Hazelip, who made it a stress free experience from the very first phone conversation. He kept me informed throughout the process and always got back to me quickly when I had questions. It really felt good to be part of the Platinum Family. Thank you Troy for a wonderful experience.
Business response:
Karen Louisa, Thank you very much for your review! We are so glad we were able to help you finance your home. We appreciate that you took the time to provide feedback, and thank you for choosing us!
Troy ,Colleen and the team are super helpful and easy to work with. They help me step by step and the process went fast.
Business response:
Thank you very much for your review! We're proud to have them on our team, and we appreciate your feedback on your experience.
R.J. was really helpful with the loan and was very informative,always available whenever I had questions.This is my second time working with R.J. . The first time we worked together on buying my first house it was quick and smoothe,I would recommend R.J. to my friends and family.
Business response:
Thank you very much for your review! We're proud to have them on our team, and we appreciate your feedback on your experience.
From start to finish Randy was available, professional and answered all our questions along the way. We will be recommending Randy to family and friends.
Thank- You Randy !
Business response:
Hi Arnold And Linda, Thank you for your review! We're so glad we were able to help you through the loan process. We appreciate your feedback, and thank you for choosing us!
It was great working with R.J. again. We recently refinanced our house and R.J. answered all questions we had. He made our process so easy and fast. He was always on top of everything and would inform us on the status or changes.
Business response:
Thank you, Cynthia D.! We appreciate you taking the time to write such a great review. We hope to assist you again in the near future.
Excellent communication regarding needed documents, clear explanation of processes and procedures.
Randy and the team ensured all deadlines were met and timelines followed. Excellent coordination with all parties involved, making this process a streamlined and low-stress as possible.
Business response:
Daniel, Thank you very much for your review! We are so glad we were able to help you finance your home. We appreciate that you took the time to provide feedback, and thank you for choosing us!
From start to finish, Everett was always concise and informative, answering any and all questions that came up during the process. The refinancing could not have gone any smoother thanks to him.
Business response:
Thank you very much for your review! We're proud to have them on our team, and we appreciate your feedback on your experience.
Great service . Awesome team . Fast process
Business response:
Thank you, Alejandro! We are happy that your experience was a great one!
The process was smooth and those with whom i worked were responsive and business-like.
Business response:
We appreciate your glowing review!
Google reviews (371)
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