Matt Hew on Facebook 6 years ago
06/18/2017, 14:32 PM
Had a great experience with Koka and his team. When I was in my offer process, pre-approval was done with lightning speed. The actual loan process was walked through with me with attentive details and care. What stood out in my mind is Platinum Mortgage's motto, "Once a customer, always a customer." Even if your loan was to be transferred elsewhere in the future, they will continue to offer advice and help when you need them. Of the times when I asked them a question, they were able to get back to me within 12-24 hours in a timely manner, even by cell phone most of the time. (I actually couldn't even answer their phone calls since I was so busy, but they would always follow up with an email or a text, too.) Very glad that I went with Koka and his team for my mortgage needs.